Transitions Housing Solutions C.I.C.
Housing Management Officer
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We are a growing housing association based in Nottinghamshire seeking a reliable and proactive Housing Management Officer to join our team ASAP!
Purpose of the role
This role exists to ensure our residents receive high-quality housing management support, maintain tenancy sustainment across our portfolio of supported housing, HMOs, temporary accommodation and residential properties, and protect the organisation’s assets through effective casework and compliance.
40 hours a week, 9AM to 5PM, Monday to Friday - Salary £29,000 per annum.
Main duties
- Manage a portfolio of supported housing tenancies from sign-up to tenancy end.
- Complete tenancy sign-ups, reviews, property inspections and tenancy audits.
- Promote tenancy sustainment by supporting residents to meet their tenancy obligations.
- Monitor rent accounts, manage arrears and agree appropriate repayment plans.
- Investigate tenancy breaches, anti-social behaviour and resident complaints.
- Coordinate repairs, maintenance, void works and property turnarounds.
- Ensure properties remain safe, compliant and meet all relevant regulatory requirements.
- Maintain accurate tenancy, property and case records.
- Work closely with support staff, landlords, contractors, local authorities and partner agencies.
- Respond to safeguarding concerns in line with organisational procedures.
- Comply with relevant legislation, organisational policies and health and safety requirements.
- Contribute to service improvements, audits and quality assurance activities.
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Experience
Essential
- Experience in housing management, supported housing or a similar housing-related role.
- Experience managing tenancies, property inspections and resident casework.
- Experience working with vulnerable adults or people with complex needs.
- Experience managing rent accounts, arrears or tenancy enforcement.
- Good knowledge of housing management principles, safeguarding and relevant legislation.
- Strong communication, organisational and IT skills.
- Full UK driving licence and access to a vehicle.
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Desirable
- CIH Level 3 or equivalent housing qualification.
- Experience within supported housing, exempt accommodation or HMOs.
- Knowledge of Housing Benefit, Universal Credit or HMO licensing.
- Experience working with local authorities, landlords and partner agencies.
- Mental Health First Aid or other relevant training.
Please note: Unfortunately, we cannot currently offer visa sponsorship for this role. Candidates must already hold unrestricted right to work in the UK.
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