Rethink Mental Illness
Housing Management Support Worker
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Join Our Team as a Housing Support Worker
Location: Yeovil, Somerset – Rainbow Court
Role available: Full-time, 35 hours per week - Monday-Friday (9am-5pm)
About Rainbow Court
Rainbow Court provides supported housing for adults experiencing mental health challenges who need support to maintain their tenancy and build independence. We offer accommodation in eight self-contained one-bedroom flats and one adjacent house, alongside person-centred, recovery-focused support tailored to each resident’s needs.
We work with residents to develop independent living skills, improve wellbeing, sustain their accommodation, access community resources, and achieve their personal recovery goals. Our aim is to empower people to build confidence, increase resilience, and successfully move on to more independent living when they are ready.
What You Will Do and Achieve
As a Housing Support Worker, you’ll join a supportive team helping adults with mental health needs or housing challenges to build independence and successfully maintain their accommodation. Working closely with the Service Manager and your colleagues, you’ll provide person-centred, housing-related support and connect individuals with the right external services to help them move forward confidently toward independent living.
Key Responsibilities
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Support People Every Day
- Provide key-worker support to a small caseload and help individuals build independence.
- Support people with daily living skills and accessing community services.
- Encourage positive wellbeing and confidence.
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Plan, Review & Assess Support
- Complete needs assessments and create person-centred support and safety plans.
- Review progress regularly and help people work toward their goals.
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Work with Partner Agencies
- Liaise with mental health teams, community groups, and other agencies to ensure individuals get the right support.
- Represent the service at community events and forums.
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Promote Safety & Good Practice
- Contribute to safeguarding, follow lone-working procedures, and report incidents appropriately.
- Maintain professional boundaries and uphold the Rethink Mental Illness Code of Conduct.
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Keep Records & Support the Team
- Keep accurate records and update our internal systems.
- Share information with colleagues, support team goals, and contribute to service improvements.
Essential Experience, Skills Required for This Position
- Experience of providing support to people with a mental illness in a comparable role, preferably in a housing environment.
- A good listener, empathetic, understanding, kind, patient, and willing to learn.
- Ability to demonstrate behaviours consistent with the values of the Charity.
- Experience of providing support to people with a mental illness; or experience of providing care and/or support services within another social care setting.
- Excellent administration, organisation, and planning skills.
- Competent in the use of IT systems including Microsoft applications, email, and internet.
Wellbeing Considerations
There may be times where you will need to support service users who are in distress or deal with difficult situations. Training and support will be provided.
Why Join Rethink Mental Illness?
We believe people do their best work when they feel supported, valued, and able to be themselves. You'll benefit from:
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- An inclusive culture, with colleague-led staff networks for Disability & Neurodiversity, Race & Ethnicity, LGBTQIA+, Gender Equality, and Menopause.
- Flexible working and 25 days' annual leave (plus bank holidays and your birthday off), with the option to buy or sell leave.
- Wellbeing support including our Wellbeing Hub, Employee Assistance Programme, Wellbeing Champions, and Unmind.
- Learning and development opportunities to help you grow your career.
- Financial and family benefits including a contributory pension, enhanced family leave, and travel schemes.
- Recognition and rewards including discounts, cashback offers, and a Blue Light Card.
- Referral bonus where you can earn up to £300 for introducing someone to our team.
Our Commitment to Inclusion
We're proud to be a Disability Confident Employer and a signatory to the Business in the Community Race at Work Charter. We're also committed to becoming a truly anti-racist employer, campaigning organisation, and service provider supported by a multi-year equity, diversity, and inclusion programme of work. For more information, please view Revised EDI Plan - Rethink.
We actively encourage applications from people of all backgrounds and experiences and want everyone to have the opportunity to demonstrate their skills and experience. If you need reasonable adjustments during recruitment or when in your role, please let us know, and we will work with you to understand what support you need.
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