Join Us and Help Shape Brighter Futures

At Depaul UK, we believe in people’s potential — and we take action every day to help unlock it. Whether you’re supporting young people directly or strengthening our organisation behind the scenes, your work will create real, lasting impact.

About the Role

Housing Management Worker (Floating) – Middlesbrough

Are you looking for a role where you can make a lasting impact? Join us and support people with complex needs to maintain their tenancies, build independence, and achieve the goals that matter most to them. You'll manage a caseload of clients, provide practical and emotional support, and connect people with the services and opportunities they need to thrive.

We're looking for a proactive, relationship-focused professional with experience supporting vulnerable people, strong safeguarding awareness, and the confidence to manage both housing and support responsibilities. You'll work collaboratively with partners, promote positive outcomes, and help ensure safe, well-managed accommodation for our clients.

In return, you'll join an inclusive, values-driven organisation that believes in people's potential and invests in your development through training, support, and career growth opportunities.

Please note that this job opportunity is offered as a full-time (37.5 hours per week), permanent role.

In this role, you will:

• Interview and assess clients to help sustain their settled accommodation.
• Follow initial assessment to go through a programme of work with clients accepted to cover accommodation needs, independent living skills, support with work and learning, and social and emotional issues.
• Support clients through a programme of regular visits. These may include support and advice, or more structured life-skills training as required.
• Be available to deal with clients who need help or advice, either by phone or on a drop-in basis.
• Create a package of support around the client, signposting where appropriate.
• Represent Depaul UK at meetings concerning move-on accommodation and provide updates to all professionals involved with the client.
• Co-ordinate and ensure a smooth transition when supported or alternative accommodation has been found.
• Keep clear and relevant records and statistics, and ensure good communication with the project workers and project evaluators.
• Make a positive contribution to team meetings, case management meetings, and contribute to any policy reviews and consultations.
• Ensure the safety and wellbeing of clients in the service, including using Safeguarding and emergency alert procedures as applicable.
• Advise all prospective or new tenants/residents of their rights and responsibilities under their tenancy/license agreement.
• Ensure that repairs are undertaken to a high standard, within an appropriate time frame and represent value for money.
• Ensure that accommodation units are well maintained.
• Prepare short reports on arrears, voids, and repairs for the service manager, DePaul’s central services, and commissioner meetings as required.
• Ensure that all common parts and grounds of Depaul managed properties are in good maintenance order and adhere to Depaul Health and Safety requirements.
• Maintain Health and Safety standards in the premises and be a point of information for clients regarding Health and Safety.
• Facilitate the fair allocation of letting accommodation in accordance with DePaul’s Policy and Procedures.
• Maximize collections of rents and service charges and hold responsibility for the accurate reporting of rental income, voids, and allocations to DePaul’s finance team.
• Consult with local Housing Benefit Teams, Social Service Departments, or other authorities regarding individual rental income claims.
• Work proactively with keyworkers and clients to develop personal payment plans to support clients not to incur rental debt.
• Be the first point of contact for landlord queries and contractors.
• Support the resolution of disputes between occupants and/or neighbours.
• Be responsible for the maintenance of records which support the efficient housing management e.g. repairs and maintenance, lettings, ASB, etc.
• Work in a manner that promotes positive teamwork.
• Take part in a rota of staff cover for drop-in and programmed sessions as required.
• Demonstrate a commitment to client involvement by advocating client involvement opportunities, for example by actively promoting the Voice of Depaul to clients and holding residents’ meetings.