Home Group
Housing Manager - Leasehold Income
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Salary £32,000 per year + Health Cash Plan
Home, a place where you belong
Join us as a Housing Manager for leasehold income at Home Group, in our awesome new Income Collections team in the Central region. You’ll be our leasehold contact for income collection to ensure our income is maximised and arrears are managed. You’ll provide first class customer service, delivering our customer promise every day!
Working closely with our Housing Managers in the community and the leasehold team, you will be actively collecting leasehold charges. You will need to have experience of income collection. Come and showcase your skills! You’ll join our team with a real focus on leasehold income collection.
What You’ll Do
- Be proactive in leasehold income recovery and account management, driving income collection and meeting performance targets while taking a relational and person-centred approach.
- Work alongside our income housing managers and Financial Inclusion Partners to support customers and identify regional trends.
- Work collaboratively with the leasehold team and other housing manager colleagues.
- Work with housing managers on specific campaigns to reduce leasehold arrears, such as targeted work with customers in a locality, or where there is an increase in returned direct debits.
- Be proactively working to commercially reduce debt within the region, with a positive impact for customers.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Why join us
This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top 10 Great Places to Work! We can’t offer a CoS for this role.
You have
- A background in income protection & arrears management processes, either within the housing sector or alternative commercially driven sector.
- Understanding of housing management, leasehold services, housing law, universal credit and housing benefit.
- Experience of income and benefits knowledge to support our customers and our wider housing income collection team.
- Passionate about delivering excellent customer service and have a genuine desire to help your customers.
- Resilience to handle challenging situations, especially when dealing with complaints.
Stronger together
We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
The practical bits
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Temporary (12 months contract), full time (37.5hpw). There is some flexibility to adapt your working hours, do let us know about this when you meet us at the interview.
- Covering our properties across Hertfordshire, Essex, Cambridgeshire and Bedfordshire areas. This is a hybrid role, but you will be mainly working from home. There may be occasions where you will need to go on site for a meeting or to visit a leaseholder.
- Monday to Friday and work occasional evenings to meet with customers.
- You need a vehicle insured for business use, and we pay your mileage.
- You need an Enhanced DBS check that we pay for.
What’s in it for you?
- 34 days leave, rising to 39 (this includes bank holidays and a “me day”) and the option to buy 5 more each year
- 2 paid volunteering days each year
- Matching pension contribution (up to 7% and life insurance of 3x basic salary)
- Instant pay access with Stream
- 800+ discounts on shops, holidays, days out, tech and more
Finally
For reasonable adjustments email [email protected]. Roles can close early, so don’t delay applying. If you can’t see the Job Description at the top of this page, click APPLY to view it on our pages and find out more about us.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills