SIFA Fireside
Housing Navigator
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Who We Are:
SIFA Fireside is a Birmingham-based charity supporting people experiencing homelessness and those in vulnerable housing situations to achieve lasting change. The organisation operates a Support Centre that is open five days a week, offering emergency assistance, practical help, and health and wellbeing guidance. SIFA Fireside works with some of the city’s most marginalised adults, many of whom have multiple and complex needs, by providing both individual and group support in a trusted environment.
At the Support Centre, people can access food, showers, clothing, and accommodation advice, and are supported to engage with wider services, build skills, and gain confidence to move toward a more stable and settled lifestyle.
Overall Purpose of Job Role:
The Housing Navigator role works in partnership with SIFA’s Homeless Intervention Team and Birmingham City Council’s Housing Directorate to ensure that individuals coming to SIFA in need of housing are provided with the necessary support and guidance to engage with the Local Authority and access safe, sustainable accommodation that adequately meets their needs. A key focus of the role is to support individuals in addressing the barriers that may otherwise prevent them from accessing such accommodation.
The post holder will also ensure that individuals accessing accommodation are signposted to other relevant services that may enable them to sustain their tenancies. The post holder will be a strong communicator who can engage with partner agencies and other SIFA services to ensure those accessing the space receive the correct assistance. The Navigator reports to the Service Lead and plays an essential role in the operational delivery of SIFA Fireside’s vision.
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Key Responsibilities:
- Undertake initial assessments of clients accessing SIFA Fireside and requesting assistance with housing. Capturing information about the needs of individuals presenting to us to allow us to work to address them.
- Provide advice and support to clients, signposting and referring them to internal and external services as appropriate.
- Maintain an active caseload of housing clients, ensuring co-production and effective support planning is implemented where appropriate.
- Work closely with other SIFA services to ensure clients are directed to the most appropriate support at the first time of asking.
- Work in collaboration with Birmingham City Council’s Housing Directorate to ensure that individuals requesting support are provided with a clear and comprehensive assessment and offer of assistance.
- Assist with the provision of practical support such as telephone calls, gathering evidence of eligibility and booking appointments.
- Build effective, positive relationships with clients, maintaining professional boundaries and ground rules. Working in a trauma informed way to ensure a safe and healthy environment for individuals using our services.
- Identify opportunities for clients to engage with SIFA Fireside’s other services, including the Recovery Programme and Homeless Intervention team.
- Ensure safeguarding issues are accurately identified and reported promptly in line with the safeguarding policy. Attend relevant case work meetings and record accurate and timely information on our in-house CRM system (InForm).
- Work in partnership with other agencies and organisations to ensure a cohesive and high-quality service is delivered to clients, including partners who are co-located or provide outreach at SIFA Fireside.
- Any other duties as reasonably required under the responsibilities of the post.
- Adopt a flexible approach to working within the team.
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Working Conditions:
Housing Navigators are expected to work flexibly to meet the needs of the service. The working day usually falls between 8.30am and 5.00pm Monday-Friday, with the expectation that, should the need arise, staff will remain on duty past 5.00pm until all clients have left the building.
There may at times be a requirement to travel to fulfil the above duties. Travel expenses will be paid for any journeys undertaken.
Working Hours: 35 hours per week.
Salary: £25,334 per annum.
Closing Date: Friday 28th August 2026 at 4pm.
We Encourage You To Apply:
We know that people from underrepresented and marginalised backgrounds can be less likely to apply for a role if they don’t meet every single requirement. If you’re excited about this opportunity but don’t meet all of the criteria, we encourage you to apply anyway. Skills and experience can be gained in many different ways, and we value the unique perspectives and experiences that people bring. If you meet most of the criteria and believe you could thrive in the role, we’d love to hear from you.
To read the person specification and to apply for this role please head to: https://sifafireside.co.uk/workwithus/housing-navigator/
You can then download and complete our application form along with the Equality & Diversity Monitoring form and return them to: recruitment@sifafireside.co.uk
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