Civic Recruitment Limited
Housing Officer
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3 months contract with a Local Authority
Umbrella - £22.09 per hour - Umbrella
Job Purpose
As a Neighbourhood Housing Officer, you will deliver a customer-focused housing management service to tenants and leaseholders, ensuring communities are safe, sustainable, and well-managed. You will manage a varied caseload covering tenancy management, estate inspections, income collection, arrears recovery, tenancy enforcement, anti-social behaviour, estate management, and tenancy sustainment.
Key Duties/Accountabilities
- Undertake estate inspections, estate walkabouts, and property inspections.
- Carry out tenancy reviews, tenancy audits, and settling-in visits.
- Manage tenancy-related issues, including breaches of tenancy conditions.
- Investigate and respond to anti-social behaviour and unacceptable behaviour reports.
- Identify vulnerable tenants and make referrals to support services where appropriate.
- Support tenants in sustaining their tenancies and maintaining independence.
- Manage rent arrears cases and negotiate repayment arrangements.
- Carry out home visits, office interviews, and customer meetings.
- Assist with welfare benefit applications and tenancy-related support.
- Prepare and serve legal notices and support legal enforcement processes.
- Attend possession hearings, court proceedings, and evictions where required.
- Conduct pre-void inspections and support the re-letting of empty properties.
- Undertake viewings, tenancy sign-ups, and welcome visits.
- Work collaboratively with housing, finance, support services, property teams, and external agencies.
- Maintain accurate records, case notes, reports, and performance data.
- Ensure safeguarding concerns are identified and reported appropriately.
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Essential Experience Required
- Minimum 3 years' experience working within Housing Management, Tenancy Management, or a similar Local Authority/Registered Provider role.
- Experience undertaking estate inspections and tenancy reviews.
- Experience managing rent arrears and income recovery cases.
- Experience investigating tenancy breaches and anti-social behaviour.
- Experience preparing legal notices and supporting possession proceedings.
- Knowledge of housing legislation, regulation, and case law.
- Experience working with vulnerable customers and complex needs.
- Experience managing a busy caseload and meeting performance targets.
- Experience working with housing partners, stakeholders, and external agencies.
- Excellent customer service, negotiation, and communication skills.
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Essential Qualifications Required
- GCSEs (or equivalent), including English and Mathematics.
- Full UK Driving Licence.
- Access to a vehicle for business use.
- Ability to obtain business insurance for work-related travel.
- Strong IT skills and experience using housing management systems.
- DBS Check required.
Additional Information to Note
- Working hours: 37 hours per week.
- Location split between Corby and Kettering.
- Approximately 60% of the role is site-based.
- Full UK Driving Licence and access to a vehicle required.
- Business insurance required.
- DBS required.
- Interview Process: Teams interview.
- We work on bi-weekly payment schedule.
- Apply ASAP.
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