Hays
Housing Officer
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We are recruiting for a Housing Officer to deliver a high-quality housing management service, supporting customers to sustain successful tenancies, improve neighbourhoods and enhance customer satisfaction on a 6-8 week temporary contract. The successful candidate will manage a varied housing management caseload while working closely with customers, colleagues and external partners to deliver positive outcomes.
Your new role
- Manage allocations, lettings and voids, ensuring properties are re-let efficiently and void loss is minimised.
- Provide housing advice and support to applicants and tenants.
- Manage waiting lists, housing applications and tenancy administration processes.
- Support tenancy sustainment through customer engagement, home visits and partnership working.
- Investigate and manage anti-social behaviour cases, working with external agencies where required.
- Carry out estate inspections and neighbourhood management activities to help maintain safe, sustainable communities.
- Respond to customer enquiries and complaints, delivering a high standard of customer service.
- Monitor performance against KPIs and contribute to continuous service improvement initiatives.
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Requirements
- Previous experience working in a Housing Officer or Housing Management role.
- Knowledge of Scottish social housing legislation and housing management practices.
- Experience managing tenancy-related matters including allocations, lettings, tenancy sustainment and anti-social behaviour.
- Strong communication, organisation and customer service skills.
- The ability to manage a varied workload and work effectively to deadlines.
- Experience supporting vulnerable customers and working in partnership with external agencies.
What you'll get in return
- Competitive EVH Grade 7 salary.
- Opportunity to join a well-established social housing provider.
- Varied and rewarding role with a strong focus on customer outcomes and community impact.
- Collaborative and supportive team environment.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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Desired Skills and Experience
- Previous experience working within a Housing Officer or Housing Management role.
- Knowledge of Scottish social housing legislation and housing management practices.
- Experience managing tenancy-related matters including allocations, lettings, tenancy sustainment and anti-social behaviour.
- Strong communication, organisation and customer service skills.
- The ability to manage a varied workload and work effectively to deadlines.
- Experience supporting vulnerable customers and working in partnership with external agencies.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
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