CAREY GARDENS COOPERATIVE LIMITED
Housing Officer
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Company Description
CAREY GARDENS COOPERATIVE LIMITED is a Resident's Management Organisation (RMO) responsible for the housing management and maintenance of properties on the Carey Gardens Estate. The estate is home to a diverse and vibrant community located in the heart of Nine Elms, Battersea. The cooperative works closely with residents to provide safe, well-maintained homes and responsive local services. Team members are encouraged to engage directly with residents and contribute to a positive, inclusive living environment.
Role Description
The Housing Officer is a full-time, on-site role based in London, responsible for the day-to-day management of tenancies and housing services on the Carey Gardens Estate.
- Handling tenancy queries
- Conducting estate inspections
- Ensuring properties are maintained to agreed standards
- Managing and responding to reports of anti-social behaviour
- Working with residents to address concerns
- Supporting individuals to sustain their tenancies
- Liaising with contractors and external agencies
- Maintaining accurate records
- Preparing reports and correspondence
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The Housing Officer will be a visible presence on the estate, building constructive relationships with residents and supporting the cooperative’s community-focused approach.
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Qualifications
- Strong skills in Tenancy Management and Housing Management to effectively oversee tenancies, property conditions, and estate services.
- Knowledge and experience in managing Anti-social Behaviour, including investigation, resolution, and partnership working with relevant agencies.
- Excellent Communication skills, including clear written and verbal communication and the ability to engage confidently with diverse residents and stakeholders.
- Experience or understanding of Supportive Housing, including supporting residents to sustain tenancies and access appropriate services.
- Relevant skills such as problem-solving, conflict resolution, and record-keeping, along with competence in basic IT systems and housing databases, are beneficial.
- Prior experience in social housing, community-based roles, or estate management, and a relevant qualification in housing, social work, or a related field, is an advantage.
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