Serco Plc
Housing Officer - Cheshire
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Housing Officer (AASC Yorkshire)
Location: [AASC Yorkshire] Contract: Full-time, 37.5 hours per week (Monday – Friday) Salary: £29,250.00 per annum, plus Serco Benefits Essential Qualification: Valid UK driving licence (company car provided) Lineage: Reporting to [Field Operations Manager, Serco]
About the Role
On behalf of the Home Office, Serco delivers the Asylum Accommodation and Support Services Contract (AASC). This contract focuses on providing a high standard of accommodation and tailored support to vulnerable asylum seekers as they navigate the asylum system.
The Housing Officer is responsible for:
- Ensuring contractual compliance and maintaining property and service standards within initial accommodation (IA) settings.
- Delivering essential support to service users, including welfare assistance, daily operational management, and safeguarding.
- Conducting regular property inspections, managing maintenance, and coordinating supplier/visitor access.
- Responding to and resolving complaints, incidents, and requests via the AIRE Services platform.
Main Responsibilities
Service Delivery & Accountability
- Oversee the delivery of all core service user support services as outlined under the AASC contract.
- Conduct new service user inductions, covering property expectations, safeguarding, compliance, and emergency procedures.
- Respond to and manage requests for assistance, incidents, and escalations through AIRE Services.
- Adhere to the tasking schedule specified by the Field Operations Manager.
- Ensure up-to-date, timely reporting on visits, inspections, repairs, and incidents to meet contractual obligations.
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Property & Compliance
- Perform monthly property inspections to verify compliance with contractual standards, noting required maintenance.
- Carry out additional inspections (e.g., pre-dispersal checks) when necessary.
- Complete minor first-fit repairs and highlight major issues for further action.
- Maintain daily safety protocols (e.g., CCTV monitoring, patrols, fire alarm testing, evacuation drills) and coordinate emergency services when needed.
Safeguarding & Operational Support
- Uphold safeguarding policies, including regular welfare checks, addressing anti-social behaviour, and providing medical assistance.
- Manage access controls for suppliers, maintenance workers, and visitors.
- Track and report potential absconders in line with Local Operating Procedures (LOP).
- Support daily IA operations, such as registration, post, reception duties, and day-to-day service delivery.
Requirements
Essential Skills & Experience
- Proven ability to work in a high-volume service environment with excellent communication skills.
- Knowledge of property management, maintenance, or related operational environments.
- Strong interpersonal and conflict resolution abilities.
- Proficiency in MS Office (Word, Excel) and other necessary IT systems.
- Valid UK driving licence (company car provided).
Nice-to-Haves
- Experience with maintenance or repairs (e.g., minor fixes).
- Prior exposure to safeguarding policies, especially in a similar role.
- Background in a security-related position.
- First aid training or relevant certifications.
Why Serco?
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Competitive Benefits
- Competitive salary with annual reviews.
- Contributory pension scheme (up to 6%).
- Generous leave: 25 days holiday + bank holidays.
- Access to 1,100+ internal training courses, qualifications funding, mentoring, and career progression.
Wellbeing Support
- 24/7 Employee Assistance Programme (EAP).
- Access to BUPA Anytime HealthLine and family cash plans.
- 30% discount at Serco-leased leisure centres.
Lifestyle Perks
- Shop discounts across 1,000+ retailers.
- ShareSave savings scheme (discounted Serco shares).
- Dedicated employee networks (e.g., SercoInspire for gender equality; SercoEmbrace for multicultural inclusivity).
- Paid, sponsored volunteering day (with charity choice).
- Tax-free contributions to favourite charities via Payroll Giving.
About Serco
Serco is a global leader in essential public services, supporting initiatives in defence, healthcare, transport, justice, and immigration. Our mission is to innovate and improve public services through a diverse, inclusive culture. We’re proud to empower colleagues with unlimited access to global networks (e.g., SercoUnlimited, In@Serco) and belief in restorative leadership.
- Dedicated to diversity and flexible working.
- Disability Confident (employer holder of the Gold Inclusive Employer Standard).
- Ban the Box policy—open to applicants with unspent convictions on an individual basis.
Apply now and shape meaningful work at a company where support, opportunity, and impact are core values.
For support: Call 0345 010 4000 or explore Serco’s career site for more details.
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