Hays
Housing Officer (Income)
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An exciting opportunity has arisen for an experienced Housing Officer to join a well-established Housing Association in the Highlands on a temporary basis. Based within the Income Team, this role offers the chance to make a real difference by supporting tenants and helping to sustain successful tenancies across a diverse housing portfolio.
This is an immediate requirement, with the assignment expected to run until at least October, with strong potential for extension.
Your new role
- Managing a patch of tenants and providing a high-quality housing management service.
- Supporting tenants with rent accounts and maximising income collection.
- Monitoring rent arrears and taking appropriate action in line with policies and procedures.
- Advising tenants on payment options, benefits, and financial support available.
- Building positive relationships with tenants and delivering excellent customer service.
- Working closely with internal teams and external agencies to sustain tenancies and achieve positive outcomes.
- Maintaining accurate records and case files.
- Ensuring compliance with relevant housing legislation and best practice.
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What you'll need to succeed
- Previous experience within a Housing Officer, Income Officer, Tenancy Officer, or similar social housing role.
- Experience managing rent arrears, tenancy-related issues, or income recovery caseloads.
- Strong communication and relationship-building skills.
- The ability to manage a varied workload and prioritise effectively.
- Excellent organisational and administrative skills.
- A customer-focused approach and a commitment to delivering high-quality services.
What you'll get in return
- Immediate start.
- Opportunity to work with a respected social housing organisation.
- Flexible base at either Inverness or Invergordon.
- Potential for contract extension.
- Supportive and collaborative team environment.
What you need to do now
If you have social housing experience and are available at short notice, we'd love to hear from you.
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If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Desired Skills and Experience
- Previous experience within a Housing Officer, Income Officer, Tenancy Officer, or similar social housing role.
- Experience managing rent arrears, tenancy-related issues, or income recovery caseloads.
- Strong communication and relationship-building skills.
- The ability to manage a varied workload and prioritise effectively.
- Excellent organisational and administrative skills.
- A customer-focused approach and a commitment to delivering high-quality services
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
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