Serco Plc
Housing Officer - Ipswich
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Housing Officer
Location: AASC Ipswich
Contract: Full-time, 37.5 hours per week (Monday – Friday) Salary: £29,250.00 per annum, plus Serco Benefits. A valid UK driving licence is mandatory. A company car will be provided.
On behalf of the Home Office, Serco manages the Asylum Accommodation and Support Services Contract (AASC). We focus on supporting individuals through the asylum system, ensuring vulnerable asylum seekers receive essential support and high-standard accommodation.
About the Role
The Housing Officer will play a critical role in delivering accommodation and welfare services to asylum seekers under the AASC contract in Ipswich.
Your main responsibilities include:
- Delivering core support services to Service Users (asylum seekers) and ensuring compliance with contract standards.
- Ensuring property standards in all Initial Accommodation (IA) locations through monthly inspections, reporting non-compliance, and managing repairs where necessary.
- Providing welfare support, signposting, and addressing emergencies (medical, behavioural, safeguarding).
- Responding to RAIRE Service requests, complaints, and incidents while maintaining accurate records.
- Administering induction processes for new Service Users, covering:
- Available services
- Property rules and safeguarding
- Emergency evacuation procedures
- Complaints policy
- Managing incidents, safeguarding concerns, and behavioural issues.
- Completing scheduled tasks and reports to meet contractual and operational deadlines.
- Ensuring fire safety compliance through weekly tests, patrols, and emergency drills.
- Coordinating access to the site for maintenance teams and approved visitors.
- Assisting with IA operations, including daily registers, reception duties, and mail logistics.
Key Responsibilities
Service Delivery & Accountability
- Ensure full adherence to all contractual support services.
- Lead monthly inspections of IA properties, highlighting maintenance needs.
- Complete minor first-fix repairs as required.
- Follow discontinuation and absconder reporting processes via Local Operating Procedures (LOP).
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Safety & Compliance
- Maintain health and safety standards, including:
- Fire safety (alarms, testing, evacuation)
- Emergency services coordination
- CCTV monitoring
- Implement safeguarding procedures for vulnerable individuals, including:
- Daily welfare checks
- Confidential reporting of abuse or neglect
- Liaising with external agencies when required
Operational & Administrative Duties
- Respond to and log clinical, behavioural, or reporting requests via the RAIRE Service.
- Provide accurate, timely, and detailed reporting to senior management.
- Support team collaboration and coordinate as directed by the Field Operations Manager.
Essential Qualifications & Skills
- Proven experience in a customer-facing service environment, with strong communication skills.
- Familiarity with property standards, maintenance needs, or hosting vulnerable populations.
- Demonstrated ability to handle conflict resolution professionally.
- Proficiency in basic IT applications (Microsoft Office Suite).
- Strong organisational skills with attention to detail.
- Valid UK driving licence (essential due to company car provision).
Desirable
- Maintenance knowledge (hands-on experience with repairs or property management).
- Safeguarding training/experience (preferably in similar roles).
- Prior experience in security services, potentially with access control.
What We Offer at Serco
Serco invests in employees through holistic benefits and professional development:
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Competitive Benefits:
- Annual salary review with advantageous progression.
- Pension scheme with up to 6% contribution.
- 25 days’ paid annual leave, plus public holidays, enabling work-life balance.
Career Growth & Learning:
- Access to 1,100+ internal courses and qualification funding.
- Apprenticeship support and tailored mentorship.
- Flexible and hybrid work options available.
Wellbeing & Employee Support:
- 24/7 Employee Assistance Programme and BUPA Anytime HealthLine.
- 10% discount on health services via Simplyhealth.
- Wellbeing app with fitness and mental health resources.
- 30% discount at Serco-owned leisure centres.
Financial & Lifestyle Perks:
- Exclusive 1,000+ discount programmes with leading retailers.
- ShareSave scheme for eligible employees.
- Charity contributions via payroll giving (tax-free).
Community & Inclusion:
- Participation in dedicated employee networks (inclusivity, gender, multicultural, disability, and LGBT+ support).
- Annual paid volunteering days to support nominated charities.
Our Commitment
Serco fosters a diverse, inclusive culture rooted in unlimited potential. We prioritise neurodiversity, gender equity, and accessibility, adjusting interview processes and flexible working arrangements as needed.
Disability-friendly practices are central to our ethos. Disabled applicants who meet baseline requirements are guaranteed interview consideration. Apply confidently.
For further导 help solidpping questions, contact Serco’s recruitment team: 0345 010 4000.
Security Note: This role requires the ‘Ban the Box’ policy—convictions declarations will be considered with flexibility depending on agouringex road certain security clearance criteria. Please verify with the recruitment team.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills