Abri Group
Housing Officer - Reading
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Make a Difference Where It Matters Most
Are you passionate about creating safe, thriving communities and supporting people to live well in their homes? We're looking for a proactive and compassionate Housing Officer to join our team and play a vital role in delivering excellent neighbourhood and tenancy management services.
This is a varied and rewarding role where no two days are the same. You'll be at the heart of our communities, tackling anti-social behaviour, supporting vulnerable residents, managing tenancy issues and working closely with partner agencies to improve outcomes for customers.
If you're resilient, solution-focused and committed to making a real difference, we'd love to hear from you.
What You'll Be Doing
You'll take ownership of anti-social behaviour (ASB) and tenancy breach cases from initial report through to resolution. This will involve:
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
- Investigating complaints and gathering evidence
- Interviewing residents and witnesses
- Preparing warning letters and action plans
- Working with the Police and partner agencies
- Supporting legal action where necessary
- Helping tackle persistent nuisance and community safety issues
You'll work collaboratively with:
- Local authorities
- Social care teams
- Health professionals
- Support providers
- Community and voluntary organisations
As a visible and approachable presence within neighbourhoods, you will:
- Listen and respond to residents' concerns
- Handle complaints professionally and effectively
- Build positive relationships with customers
- Contribute to high levels of resident satisfaction
What We're Looking For
Essential Experience
- Housing management, neighbourhood management, tenancy enforcement or ASB casework experience
- Supporting vulnerable residents and managing complex cases
- Working with external agencies and partner organisations
- Managing challenging situations confidently and professionally
- Maintaining accurate case records and documentation
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Essential Knowledge
- Safeguarding responsibilities for adults and children
- Tenancy management principles and housing legislation
- Social housing best practice
Essential Skills
- Excellent communication and interpersonal skills
- Strong investigative and problem-solving abilities
- Effective conflict resolution skills
- Confident decision-making
- Report writing and case management experience
- Strong organisation and prioritisation skills
Desirable
- CIH qualification or willingness to work towards one
- Experience attending court hearings
- Experience participating in case conferences and multi-agency safeguarding
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location