The Royal Borough of Kensington and Chelsea
Housing Officer
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Be the first point of support for our residents, making sure homes are safe, communities are strong and services are delivered with care.
Working as a Housing Officer in the Lancaster West Neighbourhood Team is rewarding. You’ll be right at the frontline, delivering customer-focused housing management for tenants and leaseholders. This role is about much more than day-to-day service – it’s about making the borough a safer, cleaner and fairer place to live.
Working Style
You’ll be based in the Borough for 4 days a week, playing a key role in serving the local community. Whether you’re working on the frontline or behind the scenes, you’ll be part of a dedicated team making a real difference to residents’ lives.
What you’ll be doing
- You’ll be a familiar and trusted contact for residents, supporting them across a wide range of housing issues. No two days will be the same – this is a varied, fast-paced role where your work has a real impact on people’s lives and the wider community.
- A big part of your work will be tenancy management. That means carrying out tenancy audits, giving advice on housing options and successions, and helping residents sustain their homes. You’ll prepare legal documentation when needed and take enforcement action where it’s necessary, always with a focus on fairness and support. You’ll also manage allocations and make sure void properties are re-let quickly, keeping the estate running smoothly.
- Income collection will also be a key focus. You’ll proactively manage rent accounts and service charges, stepping in early to agree repayment plans and offering advice on financial support such as Universal Credit and Housing Benefit. Where things can’t be resolved, you’ll represent the Council in legal proceedings.
- Neighbourhood management is at the heart of this role. You’ll work alongside cleaning, maintenance and grounds teams to keep blocks and communal spaces safe, clean and welcoming. You’ll carry out inspections, report and resolve issues such as graffiti or fly-tipping, and respond quickly to concerns. You’ll also lead on anti-social behaviour cases, working with residents, the police and partners to improve safety and cohesion.
- Above all, you’ll be building relationships. You’ll get to know residents and community groups, involve them in shaping services, and make sure health and safety standards are consistently met.
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For further details, please review the Job Description and Person Specification [https://www.rbkc.gov.uk/pdf/jds/Housing%20Officer%20-%20JD%20.pdf]
What you’ll bring
- You’ll bring solid, hands-on experience in housing management – whether in tenancy and rent services, anti-social behaviour or neighbourhood management. A strong understanding of housing legislation, particularly around social housing tenancies and ASB, is essential.
- We’re looking for someone dynamic, adaptable and highly organised, who can keep on top of a varied caseload in a busy environment. You’ll have excellent people skills and the confidence to deal with challenging situations fairly, assertively and with empathy.
- Most importantly, you’ll be committed to delivering a high-quality, resident-focused service. You’ll live our values – putting communities first, respecting difference, acting with integrity and working collaboratively. While a degree or equivalent qualification is helpful, what matters most is your proven ability to deliver excellent housing services in a neighbourhood setting.
Why join us
At RBKC, we’re all in – investing in our people, our communities and our future.
The Lancaster West Neighbourhood Team is a busy, supportive and highly respected group where colleagues look out for each other. This role gives you wide-ranging experience across tenancy management, income collection and neighbourhood services, with on-the-job support and training to help you grow in confidence and capability.
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Most importantly, you’ll see the difference you make every day – helping residents feel secure, heard and supported in their homes.
About us
Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough.
As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all.
As a Housing Officer, you’ll live this ethos every day – whether you’re on an estate inspection, helping a resident through a tenancy issue or taking action to keep the community safe. Your effort and persistence will directly improve the lives of people across Lancaster West.
Interview Details & Role Requirements
- Interviews will be held in person on week commencing 21st September 2026
- This role requires a Standard DBS
Ready to join us?
We’re all in – are you? If you share our values and have the skills to contribute, we’d love to hear from you.
Please apply online explaining how you meet the requirements set out in the person specification and job description.
We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.
We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.
We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.
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