Progress Housing Group
Housing Officer - Supported Living
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Housing Officer - Supported Living
Salary: £37,364 to £38,684 per annum depending on experience
Contract Type: Permanent
Working Hours: 36.25 hours per week
Service area: RWP
Office basis: Agile
Location: Home Based / covering the South of England
At Progress Housing Group, your work supports communities and changes lives.
We make sure every day is an opportunity to make a meaningful difference - where you work with purpose, your growth is supported, and you are proud to belong.
From inclusive recruitment practices to tailored support at work, we create an environment where everyone can succeed.
The Role
We are looking for a Housing Officer to provide day-to-day housing management services for tenants living in specialised supported housing, helping to sustain tenancies and deliver a high-quality service.
- You will manage a range of housing management activities including tenancy sign-ups, void management, low-level anti-social behaviour, tenancy sustainment, tenancy breaches and ending tenancies.
- You will provide tenancy management services to tenants, dealing with low-level tenancy enforcement issues and liaising with the Community Safety Team to refer more complex cases where needed.
- You will also support other teams with income collection and additional works, such as aids and adaptations requests, and provide key information to the Supported Living Housing Manager for performance reporting.
- You will carry out regular property visits every 6 months, supporting the effective re-letting of void properties, monitor rechargeable repairs and help ensure housing schemes are managed in line with agreements, standards and service requirements.
- You will build effective relationships with tenants, support providers, referral agencies, commissioners, local authorities and internal teams, working collaboratively to resolve housing management issues and promote a positive image of Reside with Progress.
This is a flexible, home-based role covering Cardiff, Devon, Dorset, Somerset, Bournemouth, Hampshire and the Isle of Wight, so regular travel across these areas will be required. Overnight stays may be required. The role would suit someone based centrally within the wider patch. There will also be a requirement to attend Group offices as and when required for training, face-to-face meetings and induction.
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Essential
What we’re looking for
- Two years’ experience in housing management or specialised supported housing.
- GCSE or equivalent in Maths and English.
- A UK driving licence with access to your own vehicle.
- An understanding of customer care and a commitment to providing quality services.
- Ability to communicate effectively and professionally with colleagues, tenants or their representatives, support providers and partner organisations.
- Ability to work effectively as part of an agile team, work under pressure and to deadlines, keep accurate records and update housing management systems as required.
- Computer literacy and experience of using housing management systems.
Desirable
- Chartered Institute of Housing qualification, or willingness to study to at least Level 4.
- Knowledge of the needs of tenants living in specialised supported housing.
- Experience of submitting benefit claims.
Our Offer to You
Financial
- Competitive salary with occupational sick pay
- Access to a great pension scheme with matched contributions of up to 7.5%
- Salary sacrifice greencar lease scheme
- Offers, discounts and reloadable payment cards from entertainment, sports, retail and dining partners
Work-life balance
- 26 days holiday, plus bank holidays rising to 31 after 5 years’ service (pro rata if part time) - option to purchase further days and a paid day off for your birthday.
- Agile working (role dependent) with hybrid and flexible working options
- Family friendly policies with enhanced leave
Wellbeing
- Progression opportunities and training
- Employee Assistance Programme and Medicash
- Volunteering Scheme
- Colleague Equity, Diversity, Inclusion and Belonging networks, wellbeing champions and People Forum
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About Progress Housing Group
More than three decades on, our commitment to helping people find the right place to live remains at the heart of what we do.
People trust us to create a place for them to call home and to provide outstanding support services and opportunities to help them to live their best lives.
Whether it is an affordable home, supported housing, technology-enabled care solutions, or services supporting those in crisis, we make a meaningful difference to thousands of people, every day.
We are ambitious and we are looking for people who are motivated, dynamic, and committed to delivering the highest standards for our tenants and customers.
Our sector plays a crucial role in contributing to a fairer, and more equitable society. Working here offers a genuine opportunity to positively influence communities and people’s lives.
Looking Forward at Progress
Social purpose, innovation and sustainability are at the heart of our organisation.
We’re investing in our people, technology and services to build a more resilient, sustainable and equitable future for our customers and communities.
Diversity & Inclusion Statement
We welcome applications from everyone and particularly encourage applications from underrepresented groups.
Inclusion matters here, and we’re committed to creating a workplace where everyone can belong and thrive.
AI Statement
We support the ethical and transparent use of AI to drive innovation and efficiency.
However, authenticity is important to us, and we will prioritise applications that clearly reflect your experience, voice and originality
Next Steps
- Closing date: midnight on Sunday 27th September 2026
- Shortlisting date: Monday 28th September 2026
- Interview date: 7th of October 2026
- Interview type: Online interview via Microsoft Teams
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