As a Housing Officer you will work as part of a team responsible for management of the councils housing stock, ensuring that customers are given help and support in sustaining their tenancies. You will be directly responsible for service delivery of areas including:

• Dealing with breaches of tenancy conditions.
• Responding to reports of anti-social behaviour, including working with our partner agencies to take effective action to tackle unacceptable behaviour.
• Carrying out tenancy audits, ensuring we understand the needs of our tenants, and addressing any issues arising.
• Dealing with tenancy related issues including successions, assignments and estate related incidents in line with relevant Housing law and the Councils policies.
• Assisting residents with enquiries regarding their tenancies and leases and providing support where required.
• Engaging with customers and encouraging their involvement in decisions relating to the Housing Service.

The experience you will bring:

• Knowledge and experience of Housing management gained in local authority, RSL or related organisation, including contact with general public.
• Excellent people skills, with the ability to communicate effectively and diplomatically at all levels, and with a wide range of people.
• A proactive and solution focused approach to problem solving.
• Knowledge of current housing legislation used to address antisocial behaviour. Understanding of the key aspects of landlord and tenant legislation.
• Able to work effectively within a pressurised, customer focused environment, prioritise tasks against competing demands and deliver to very tight deadlines.
• Good administration and IT skills.

What You Should Do Next

If you are interested in finding out more about this role, we would love to hear from you. Please apply via the Working for Essex website. If you have any queries relating to this post please email louise.butler@essex.gov.uk.