Notting Hill Genesis
Housing Officer - West London
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Job Introduction
This role will cover Patches in Hillingdon and Hounslow
Are you passionate about making a real difference in people’s lives?
Join Notting Hill Genesis as a Housing Officer, where no two days are the same, and where you’ll be at the heart of ensuring our residents feel safe, supported, and valued in their homes.
What You’ll Do
As a Housing Officer, you’ll play a vital role in enhancing our residents’ overall experience of living in one of our homes. You’ll foster a strong local presence, ensuring residents know you by name, by being readily available and proactive.
Main Point of Contact
As a Housing Officer, you will be one of the primary points of contact for residents on your patch. You’ll handle day-to-day resident inquiries while working alongside building managers and specialist teams like the repairs hub and customer experience team to ensure communal and estate-wide matters are managed.
Autonomy and Planning
You will have the freedom to plan your own week, managing site inspections, meeting contractors, and carrying out annual resident check-ins to ensure any issues are addressed.
Problem Solving
In this reactive role, you’ll need to be adaptable—managing your daily tasks while responding to urgent matters like emergency repairs, ensuring residents feel their concerns are prioritized.
Supporting Residents
You’ll be involved in safeguarding situations, supporting vulnerable residents dealing with issues such as addiction, mental health, or abuse. We’re looking for someone who genuinely cares about the welfare of residents and can ensure positive outcomes.
Collaboration and Office Work
You’ll be on your patch at least two days a week, with the remaining time spent in the office collaborating with colleagues to deliver the best services possible.
This role will initially be based in Hammersmith (Sussex Place), but you will be required to move to another London location in due course. Please only apply if you are happy getting to Hammersmith, West London on a regular basis.
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The Ideal Candidate
As you’ll be the main point of contact for your residents, you will need to be approachable, friendly, and committed to providing a great service as well as being ready to help and provide support to your residents. Our Housing Officers are busy, so you will need to be flexible, resilient and able to easily switch from one task to another as priorities can quickly change throughout the day. You'll be proactive and customer-focused with the ability to communicate effectively to multiple audiences.
Essential:
- Previous housing/ housing officer experience
- Excellent communication skills
- Ability to manage workload and prioritise accordingly, capable of quickly switching from one task to another
- Problem-solving skills
- Organisational skills
- Excellent computer skills including Microsoft Word and Excel
Why it’s rewarding
- You’ll directly impact the satisfaction and well-being of residents.
- Every day offers new challenges that require problem-solving and people skills.
- You’ll work closely with residents to create positive living environments.
Is it for you?
Perfect for someone who is compassionate, proactive, and enjoys providing a face-to-face customer service. Requires excellent communication, resilience, customer focus, and problem-solving skills. Previous housing or community service experience is a plus but not essential.
If you're dedicated to delivering outstanding service and improving resident experiences, this role could be the perfect fit!
Career progression
We have a defined progression route for our Housing Officers to work towards which outlines the expectations and requirements for each level of the roles and their progression pathways. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification. NHG supports our staff in gaining their professional qualifications.
What’s in it for you?
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With us, you'll have plenty of opportunities to grow and develop your career and be part of hugely diverse workforce. Nearly 70% of our colleagues are from an ethnically diverse background, and we're also a Stonewall diversity champion and a Disability Confident employer.
We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. Benefits include:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan
- Cycle to work scheme.
- Life Assurance x 4 annual salary
All About Us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees.
Should a redeployee apply for this role, their application will be considered before any others.
This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a Basic check via Disclosure and Barring Service (DBS)
NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
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