Venn Group
Housing Officer
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Housing Officer
£24 – £26 per hour (umbrella)
36.25 hours per week | Monday to Friday | Salford, Greater Manchester
We are seeking an experienced Housing Officer to join a housing association based in Salford on a temporary contract with possible extension. This role requires a proactive individual to manage a patch of properties in Greater Manchester, delivering a high-quality tenancy and estate management service.
Key Responsibilities
- Manage a designated geographical patch of properties, acting as the custodian of your patch ‘owning’ and seeking resolution of customer and community concerns
- Carry out estate and block inspections, ensuring communal areas are safe, clean, and well maintained
- Deal with low-level anti-social behaviour, domestic abuse and harassment cases, tenancy breaches, and neighbour disputes
- Support tenants through tenancy changes, visits, mutual exchanges, succession and assignment, left in occupancy, sign-ups and tenancy sustainment interventions
- Respond to tenant queries and complaints, providing advice, support, and practical solutions
- Investigate tenancy fraud cases
- Work collaboratively with colleagues, contractors, and partner agencies to resolve issues and improve neighbourhoods
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Requirements
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- Previous experience in housing, tenancy and estate management within social housing (essential)
- Experience managing high rise and sheltered properties (preferred)
- Good knowledge of housing legislation, tenancy management, and ASB processes
- A valid UK driving licence and access to a vehicle (essential)
- Strong communication and problem-solving skills
- Ability to manage a varied caseload across a large property patch
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