Swindon Borough Council
Housing Officers
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Housing – Swindon Borough Council
At Swindon Borough Council, we believe that everyone deserves access to a safe, secure and affordable home. Housing is at the heart of our ambition to build a stronger, fairer and more sustainable borough where people and communities can thrive. Through our housing services, we support residents at every stage of their housing journey, helping to prevent homelessness, improve housing standards, deliver quality homes and create opportunities that enable people to live independently and reach their full potential. As we continue to transform and invest in our services, housing remains one of the Council's highest priorities and a key driver in delivering positive outcomes for our communities.
Our Housing teams play a vital role in shaping the future of Swindon. Working collaboratively with residents, partners, developers, health services and community organisations, we are committed to delivering innovative, customer-focused services that respond to changing needs and rising demand. Whether supporting vulnerable households, managing and improving our housing stock, delivering new homes or developing strategic housing solutions, our colleagues make a tangible difference every day. This is an exciting time to join us as we continue to strengthen our services, embrace new ways of working and invest in our people.
We are looking for talented, motivated and compassionate professionals who share our commitment to public service and putting residents first. Across our Housing roles, we welcome individuals who bring strong collaboration skills, sound professional judgement and a proactive approach to problem solving. We value people who communicate with empathy, embrace change, work effectively as part of a team and are passionate about delivering high-quality services that improve people's lives. Whether you are an experienced housing professional or looking to develop your career within local government, we offer opportunities to make a meaningful impact while continuing your own professional growth.
By Joining Swindon Borough Council, You Will
- Make a meaningful difference to the lives of residents and communities across Swindon.
- Help people access, secure and sustain safe, suitable housing.
- Contribute to preventing homelessness and supporting independent living.
- Deliver high-quality, customer-focused services that put residents first.
- Work collaboratively with colleagues, partners and local communities to achieve positive outcomes.
- Play a key role in improving housing quality and shaping thriving neighbourhoods.
- Support the Council's ambition to reduce inequalities and create opportunities for all.
- Be part of a forward-thinking organisation committed to continuous improvement, innovation and professional development.
- Help build a stronger, fairer and more sustainable Swindon for current and future generations.
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This is more than a recruitment campaign—it is an invitation to be part of a renewed vision for Housing in Swindon. Together, we will create a service that not only meets today’s challenges but is ready for tomorrow’s opportunities.
We Are Now Recruiting To The Following Roles
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175578 – Enforcement Housing Officer - £38,220 p.a. - Enforcement Housing Officer: Help create safer, stronger communities by tackling anti-social behaviour and supporting residents affected by it. Working closely with tenants, partner agencies and local communities, you'll investigate reports, resolve complex cases and take appropriate action to protect individuals and neighbourhoods. This is a rewarding role where your work will have a direct and lasting impact on people's quality of life.
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176923 – Engagement Housing Officer - £38,220 p.a. - Engagement Housing Officer: This role develops and delivers opportunities for tenants and leaseholders to shape Housing services through inclusive engagement. It involves working with diverse communities, facilitating engagement activities, and using feedback and best practice to improve participation and service delivery.
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176804 – Feedback Housing Officer - £38,220 p.a. - Feedback Housing Officer x4: The Feedback Housing Officer is responsible for managing housing complaints, enquiries, and feedback, ensuring timely, customer-focused resolutions in line with the Housing Ombudsman’s Complaint Handling Code. The role involves investigating complex cases, working with residents and stakeholders, identifying service improvements through complaint analysis, and maintaining compliance with statutory requirements.
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175619 – Prevention Housing Officer - £38,220 p.a. - Prevention Housing Officer x 2: Make a lasting difference by helping residents maintain successful and sustainable tenancies. You'll work closely with tenants, colleagues and partner organisations to provide practical advice, early intervention and tailored support, empowering people to overcome challenges, sustain their homes and live independently. Your work will play a key role in preventing tenancy breakdown and strengthening communities.
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177151 – Property Condition Housing Officer - £38,220 p.a. Property Condition Housing Officer x2: As a Property Condition Housing Officer, you will ensure tenants live in safe, well-maintained homes by investigating damp, mould, condensation and disrepair. Working closely with tenants, surveyors and Housing colleagues, you will assess property conditions, provide advice and support, and help deliver the Council's Damp and Mould Strategy. This is a customer-focused role requiring strong housing knowledge, sound judgement and a commitment to improving homes and resident wellbeing.
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176957 – Rents Housing Officer - £38,220 p.a. - Rents Housing Officer x3: The Rents Housing Officer will be responsible for rent collection and the reduction of any money owed to the Council. Using your skills and knowledge to engage with current, prospective, and former tenants, their representatives, and officers, through multiple communication channels.
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176939 – Sheltered Housing Officer - £32,597 p.a pro rata - Sheltered Housing Officer: Support older and vulnerable residents to live safely, independently and with confidence in our sheltered housing schemes. You'll build positive relationships with residents, provide tenancy and wellbeing support, coordinate with partner agencies, and help create safe, welcoming communities. This rewarding role offers the opportunity to make a real difference to residents' quality of life every day.
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176997 – Supported Housing Officer - £38,220 p.a. pro rata - Supported Housing Officer
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176996 – Supported Housing Officer - £38,220 p.a. - Supported Housing Officer: You will deliver high quality, meaningful, regular one-to-one support to residents of Swindon Borough Council owned/managed Supported Housing Schemes. Coach and empower residents to develop the knowledge and skills needed to become tenancy ready and live independently.
Whether you're starting your career in housing or bringing a wealth of professional experience, there's never been a better time to join Swindon Borough Council. As part of our Housing service, you'll work alongside dedicated colleagues who are passionate about making a real difference to the lives of local residents. We value collaboration, innovation and continuous learning, and we're committed to supporting your development while delivering excellent services to our communities.
You can apply directly using the individual role links above or explore all of our current Housing and Council opportunities on our jobs page.
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