Central Bedfordshire Council
Housing Operations Officer
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Team: Housing Regulation and Strategic Initiatives
Job Family: Providing - CBG10
Salary: £39,152 - £40,777 per annum pro rata
Hours: Full time, 37 hours per week
Location: You will be expected to attend a CBC office location as often as needed to carry out your role, which will be no less than once per month.
Contract Type: Hybrid - Permanent
Closing Date: 23rd August 2026
Interview Date: 3rd and 4th September 2026
About the Role
It’s an exciting time at Central Bedfordshire’s Housing Service. We are seeking a proactive Housing Operations Officer to help shape the future of Housing Services at Central Bedfordshire Council. Working across operations, housing regulation, and process improvement, you will play a key role in helping us improve services for more than 5,700 households. This is an ideal opportunity for someone who enjoys solving problems, simplifying processes, and using data to inform decisions.
What You'll Be Doing
Your focus will be on delivering efficiency, productivity and service standards, scale at pace, and support with system-based processes enabling our customers to self serve 24/7. Working with the team to structure, automate and document our processes, making the Housing Service future fit.
- Deliver refined operational processes and procedures across the Housing service.
- Coordinate and deliver a spectrum of operational duties that will improve services for residents. This will include researching, scoping, planning, and implementing housing regulatory related projects.
- Put customers at the centre of service delivery.
- Support the preparation of funding applications and business cases to secure external funding opportunities. Ensure all information is audit compliant.
- Attend consultations, site meetings and Council meetings as required. Making sure that our internal stakeholders receive good Service Level Agreements; to maintain quality, and on time updates.
- Diagnose reported business issues, and identify solutions, and deliver these using government funding applications as required.
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In this role you will:
- Improve operational processes across Housing Services.
- Support compliance with housing regulatory requirements.
- Use data and insight to identify opportunities for improvement.
- Help deliver service improvements that enhance the resident experience.
- Support projects that improve efficiency and value for money.
Relevant Technical Skills
- Experience working within a Housing environment in an operational, service improvement or business support role.
- Experience of implementing change, improving processes and using data to support decision-making would be advantageous.
Desirable Skills
- Experience of process improvement or service redesign.
- Ability to use data and insight to support decision-making.
- Experience of implementing operational improvements.
- Strong attention to detail and problem-solving skills.
- Excellent written and verbal communication skills.
Useful but Not a Prerequisite
- Process improvement and automation
Why Join Us
You'll be joining a supportive team at a time of significant change and improvement. This role offers the opportunity to influence how Housing Services operate, contribute to meaningful projects and make a tangible difference to residents across Central Bedfordshire.
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Our Offer
Central Bedfordshire Council has its own vision and values that are integral to everything we do. Our area vision is to make Central Bedfordshire 'A great place to live and work’.
We have a number of rewards and benefits available to our staff, to view these please visit our Rewards and Benefits page.
Our aspiration is to be a truly flexible employer. We welcome discussion on location, hours and working pattern as part of the application process.
You will be expected to demonstrate how you meet the key accountabilities and competencies in this Recruitment Pack.
Our Competency Framework and Qualification Guidance are to be read in conjunction with our Recruitment Pack.
For an informal discussion about this position, please contact: Gurminder Singh at gurminder.singh@centralbedfordshire.gov.uk or call 0300 300 5849
To maintain a fair and consistent approach for applicants, it is Central Bedfordshire Council's policy to only consider applications made via our online application system and we therefore thank you for not submitting your application offline.
Our National Careers Service team offer a free monthly workshop covering CV writing and how to complete the statement sections of the Central Bedfordshire Council online application form. This MS Teams workshop is open to anyone from the UK and lasts around 1.5 hours. Please book your place here.
More information about this service can be found here: Support getting into work or learning | Central Bedfordshire Council
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