Housing Options Advisor

Closing date: 04 September 2026

We are currently recruiting for a Housing Options Advisor to be the first point of contact in a customer-focused front-line Housing Solutions Service providing timely and sometimes immediate housing advice to customers on a range of housing options, providing information, guidance, and signposting on services and referral to a Housing Options Officer if required.

• You will be providing homelessness prevention advice to customers on housing options including social housing, private rented accommodation, family mediation, supported housing, and how to access private rented housing e.g. rent deposit schemes, discretionary housing payments, and the homeless prevention fund.
• You will need to act in a supporting capacity to our Housing Options Officers carrying out homelessness needs assessments, providing a customer-focused, proactive service to help residents secure their housing choices.
• You will be coordinating and providing responses to all housing need & housing solutions queries including emails, housing systems correspondence, and phone calls.
• You will need to make timely and accurate records of all action in relation to client casework and to ensure client files are up to date and comprehensive, by following case management procedures and processes ensuring the correct standards are followed.