WMJobs
Housing Options Officer
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
North Warwickshire Borough Council,
Housing Division
£32,578 - £34,811 per annum
37 hours per week
This is a temporary post for a period of 3 years
Make a difference when people need it most
Are you a great problem solver who enjoys helping people through difficult situations?
- Do you remain calm under pressure, build positive relationships and find practical solutions to complex problems?
If so, we'd love to hear from you.
About The Role
Every day is different. You'll work with people facing housing difficulties, helping them understand their options and supporting them to find solutions to prevent or relieve homelessness.
You'll need to listen carefully, assess circumstances, gather information, make informed decisions and work with customers and partner agencies to achieve the best possible outcomes.
The role combines customer support, case management, problem-solving and decision-making, allowing you to make a genuine difference to people's lives.
We're looking for someone who can demonstrate:
- Excellent communication and interpersonal skills
- Resilience and emotional intelligence
- The ability to manage challenging conversations with empathy and professionalism
- Strong organisational and case management skills
- Confidence in making decisions based on information and policy
- The ability to build relationships with customers and partner organisations
- A positive, solution-focused approach
- The ability to balance compassion with professional judgement
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What You'll Bring
You will be motivated by helping people, comfortable managing a busy caseload and able to work independently while remaining part of a supportive team.
Most importantly, you'll share our commitment to providing excellent customer service and helping residents find sustainable housing solutions. The role involves assessing housing circumstances, supporting homeless households, developing Personal Housing Plans, working with partner agencies and helping applicants explore a wide range of housing options.
Working as part of a small team, you will be able to work under pressure and be able to plan and manage your workload. You will have a positive and approachable manner and the ability to work flexibly. A positive and pro-active approach to dealing with challenging issues is essential. Use of a car for work and a valid driving licence are essential to this role.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
The Council offers an excellent employment package with:
- Generous annual leave allowance (including statutory Bank Holidays and 2 extra statutory days)
- Local Government Pension Scheme, with an employer contribution rate of 22.1%
- Flexible working (including hybrid working) available for certain roles
- Learning and Development opportunities
- Family Friendly Policies
- Generous compassionate leave
- Discounted Leisure Centre Membership
- Free Parking and more
For an informal discussion about the post, you can contact May Read (recruiting manager) on 01827 715341.
If this role interests you, please visit Jobs – North Warwickshire Borough Council. Select the vacancy and click 'Apply for this job’ button - we'd love to hear from you.
Please note that we only accept completed online application forms and do not accept CVs as a method of application for this vacancy.
If you experience difficulties or need assistance with submitting your online application, please contact the HR team at personnel@northwarks.gov.uk
The closing date for receipt of applications is Tuesday 14th September 2026.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills