Royal Borough of Windsor and Maidenhead
Housing Options Officer – Front Desk
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Location: Maidenhead
About the role
This is a full-time, permanent role with hybrid working, and a salary of £34,962 to £38,791
We are seeking an experienced Housing Options Officer with the drive and ability to work effectively as part of our busy Housing Reception Team. Our Housing Reception Team is the gateway to our housing service and is the front line of our homelessness prevention work. You will deal with a range of customers in a face-to-face environment dealing with housing enquiries and wherever possible, preventing homelessness.
Your role will involve:
- Working as part of the Housing Reception Team you will provide an effective and comprehensive housing advice and homelessness service to the residents of our borough
- Working with customers to provide effective solutions to their housing issues using a range of homelessness prevention options
- Making enquiries in respect of statutory homelessness applications, gather the required information and make statutory homelessness decisions
- Dealing with customer enquiries about their housing applications and housing issues face to face, by telephone and online and updating them accordingly
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What we are looking for:
- You will have experience of working in a housing options team within a local authority Housing Service or similar
- You will be able to interpret and apply relevant housing legislation and be comfortable working in a rule driven environment
- You will have experience of working directly with the public both face to face and over the phone.
- You will have experience of working in a busy, front line, customer-focused team.
- You will be experienced in working within a performance driven environment, meeting targets and working to deadlines
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For more information on this role and others, please visit: https://rbwmjobs.co.uk/
For a confidential discussion contact: brian.gallagher@penna.com or 07716 098175
Interviews to be held between 9th - 23rd November.
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