Sevenoaks District Council
Housing Outreach Support Worker
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We’re committed to preventing homelessness and ensuring that the most vulnerable members of our community receive the support they need to rebuild their lives.
The Housing Options and Solutions team plays a vital frontline role, delivering targeted outreach, practical support, and life-changing interventions to rough sleepers across the District.
As a Housing Outreach Support Worker, you’ll work directly with rough sleepers, providing person-centred support to help them secure suitable accommodation, address complex needs, and move towards stability and independence. Your work will have a direct and lasting impact; building trust, preventing repeat homelessness, and helping individuals take meaningful steps forward.
Everything you need to know
This is a rewarding and varied opportunity for an experienced and compassionate support professional. Based between Vine Court Road and the Council Offices in Argyle Road, Sevenoaks, you’ll be part of a dedicated team focused on proactive outreach and sustainable housing solutions.
You’ll work flexibly, including early mornings, daytime and late-night outreach sessions, engaging with rough sleepers where they are and supporting them through every stage of their journey off the streets.
What you’ll be doing
- Identifying and engaging with rough sleepers through regular outreach sessions across the District.
- Building trusting relationships and identifying individual support needs, including mental health, substance misuse and other complex vulnerabilities.
- Developing and implementing tailored support plans in consultation with customers to address identified needs.
- Supporting customers to engage with health, social care, benefits, advocacy and other specialist services.
- Acting as a key point of contact for partner agencies and coordinating multi-agency interventions.
- Carrying out risk assessments and updating them as circumstances change.
- Supporting individuals into accommodation and providing clear guidance on tenancy responsibilities, sustainment and housing rights.
- Maintaining accurate case records using the Council’s housing case management systems.
- Assisting in emergency housing situations and contributing to wider homelessness initiatives and service improvements
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What you’ll bring to the role
- At least two years’ experience supporting vulnerable customers in a comparable housing or support setting.
- Experience of working directly with rough sleepers and developing robust, outcome-focused support plans.
- Knowledge of homelessness and housing legislation, including the Homelessness Reduction Act 2017 and Housing Act 1996.
- Understanding of safeguarding, risk assessment and professional boundaries.
- Excellent communication skills, with empathy and compassion in sensitive situations.
- Experience working collaboratively with statutory, voluntary and community partners
- A proactive, flexible and resilient approach to outreach-based work.
- A housing, homelessness or support-related qualification (or equivalent) and local government experience would be desirable.
Why work with us?
We’re proud to be a high-performing local authority that values innovation, collaboration and people-first service. You’ll be joining a team that is committed to tackling rough sleeping through partnership, creativity and determination.
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We invest in our staff and encourage initiative, learning and continuous development. You’ll be supported to grow professionally while making a real difference in the community every single day.
What’s in it for you?
- You’ll join a dynamic and forward-thinking team delivering services that matter. No two days are the same, and the positive impact you’ll make will be immediate and visible.
- Our commitment to supporting and developing you is genuine and ongoing.
Other benefits include:
- Enhanced annual leave of 24 days (excluding bank holidays)
- Additional leave after 5 years of service
- Extra Christmas closure day
- Hybrid working (where service needs allow)
- Generous Local Government Pension Scheme
- Opportunities to join in with social activities
- Free parking
- Employee benefits including discounts on shopping, travel, days out and more
- Tusker car salary sacrifice scheme and discounts with your MOT
- Access to BUPA Employee Assistance Programme, a free, 24/7, confidential counselling and wellbeing support service
Want to find out more?
For an informal discussion about this role, please contact Stephen Tring Housing Options and Solutions Manager on +441732227184 or stephen.tring@sevenoaks.gov.uk, or Adele Copper Housing Options and Support Team Leader on +441732227111 or adele.copper@sevenoaks.gov.uk
- Advert closes: 20th October 2026
- Interviews: 29th October 2026
- Salary: £27,600.00 - £28,906.00
- Contract: Fixed term for 12 months
- Working Pattern: Full Time
- Hours: 37 hours per week
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