YMCA East Surrey
Housing Outreach Support Worker
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Employment Type
Casual - Zero hour
Location
Redhill, RH1 6QT
Work Style
On-site
Industry
Non-profit charitable organisations
Description
Our mission is to provide opportunities for people to develop to their full potential, with a focus on children and young people and those who are vulnerable, have a disability or face disadvantage.
We are recruiting a Housing Support Outreach Worker (Bank Staff) for Hillbrook House to assist the Housing Support Team, primarily by transporting residents safely to and from appointments. The role combines driving, resident welfare, vehicle management, safeguarding, and collaborative support within the organisation’s housing services.
You will be reporting to the Housing Support Manager within the Housing service area, the role is based at Hillbrook House.
The postholder must follow safeguarding, health and safety, data protection, staff handbook, and organisational policies; maintain compliance with UK GDPR; support residents’ rights and entitlements; and work positively with residents, colleagues, housing staff, social workers, local authorities, police, NHS services, charities, and other professionals.
Responsibilities include transporting residents using the YMCA vehicle or occasionally a personal vehicle, protecting passengers and other road users, completing daily and weekly vehicle checks, performing basic maintenance, reporting defects and incidents, maintaining cleanliness and roadworthiness, refuelling, and keeping accurate usage records.
Essential Requirements
- Safeguarding training or willingness to undertake it
- A full driving licence with valid business-use insurance and supporting vehicle documents
- Understanding of young people and supported housing
- Accurate administration
- Empathy
- Communication
- Initiative
- Teamwork
- Commitment to equality, diversity, and inclusion
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Additional requirements:
- A Category D1 licence
- First Aid qualification
- Recent safeguarding training
- Local-area knowledge
- Flexibility to work occasional evenings, weekends, or bank holidays
- Travel across locations
- A satisfactory Enhanced with Children’s barred list DBS disclosure
Key Responsibilities
- To take residents to and from appointments primarily using the YMCA vehicle, or on occasion your own vehicle.
- To be responsible for the safety, comfort and welfare of residents and staff while driving and be confident with lone-working policies.
- To adhere to YMCA East Surrey’s Safeguarding policies and procedure and attend relevant safeguarding training.
- To conduct driver’s daily and weekly vehicle checks, and to conduct basic maintenance.
- To report any vehicle defects, faults, incidents, and accidents.
- To refuel vehicles as required, and to maintain accurate records of vehicle usage.
- To work within the constraints and guidelines as set out in the staff handbook and the policies and procedures of YMCA East Surrey.
- To undertake any other associated duties as required by Housing management.
- Represent YMCA with professionalism and compassion, always maintaining a positive and inclusive public image.
- Participate in training and taking responsibility for maintaining the knowledge and skills required for this role.
- Take responsibility for your own health and safety and that of others, reporting any risk promptly.
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We are seeking candidates who are passionate about working for a charity and making a difference to the lives of the children and young people in our community.
If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.
PAY
£14.95 per hour
Benefits
- Be part of a long-standing and well-respected charity
- On site parking
To Apply
Please scroll down the page to the application form.
Successful candidates will already have the right to live and work in the UK without restrictions. We are unable to offer visa sponsorship for this role.
An inclusive workplace
We are committed to policies and practices of equality, diversity and inclusion and to supporting our people to make sure our culture is consistent with this commitment.
Accessibility if you require assistance or have questions regarding the application process, please do contact us at HR@ymcaeastsurrey.org.uk
YMCA East Surrey requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children’s and Adult’s barred lists) check, along with reference checks.
Downloads
Housing Support Outreach Worker (Bank Staff) Job Description - Oct 2026.pdf
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