The Hyde Group
Housing Scheme Officer
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Southampton
30 hours a week - Mon to Fri 9am - 4pm
£24,857 per year
Would you like to join Hyde as a Housing Scheme Officer working 30 hours a week, supporting older adults within our later living schemes? We are looking for a proactive and compassionate Housing Scheme Officer to join our Specialist Housing team, playing a key role in creating safe, well-managed and supportive environments where residents can live independently with dignity and wellbeing
As the trusted on-site presence across our schemes, you will combine housing management expertise with a strong customer focus to deliver high-quality services, build positive relationships and achieve good outcomes for our customers.
What You’ll Be Doing
- Undertake regular inspections of communal areas, identifying repairs, hazards, and maintenance requirements to ensure safe, well-maintained environments
- Manage lettings processes including viewings, sign-ups, tenancy onboarding, and customer inductions, ensuring a smooth customer journey
- Act as first point of contact for tenancy management issues, including ASB, neighbour disputes, and service enquiries, escalating where necessary
- Build strong, trusted relationships with residents through proactive wellbeing visits, engagement, and ongoing communication
- Coordinate communal services such as cleaning, repairs, grounds maintenance, and contractor activity, ensuring high service standards
- Lead resident engagement, wellbeing initiatives, and community activities, promoting independence, inclusion, and digital access
- Carry out statutory health & safety, fire safety, and compliance checks, ensuring accurate records, contractor performance, and policy adherence
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About Hyde
As a Housing Scheme Officer in our later living schemes, you will help create welcoming, well-managed environments where older customers feel safe, supported and connected. This is a meaningful opportunity to make a positive difference every day by building trusted relationships, promoting independence and wellbeing, and helping residents remain active members of their local community.
Benefits
- Excellent pension
- Generous holiday allowance
- Life assurance
- Flexible benefits platform
- Career development & learning support
- Volunteering days
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Diversity, inclusion and accessibility
Equity, diversity and inclusion are central to life at Hyde. We’re committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation. By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful.
As a Disability Confident Employer, we’re happy to provide reasonable adjustments throughout the recruitment process and in the workplace.
Please note: candidates will be required to complete an online psychometric assessment prior to interview. We reserve the right to close this advert early if a suitable candidate is identified.
Successful candidate will undergo a basic DBS check
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