Housing Services Manager

If you're passionate about people, communities, and delivering top-notch housing services, then this could be your moment. We're on the lookout for a dynamic and driven Housing Services Manager to join our brilliant communities leadership team covering East Yorkshire. We work in a region-based model, so you can live anywhere in Yorkshire, but your ‘patch’ would be covering the properties in East Yorkshire – FYI!

What’s the role all about?

You’ll lead and inspire our Housing Coordinators, who play a key role in advertising, shortlisting, and allocating empty homes, as well as supporting place case management. It’s a fast-paced, performance-driven area with clear targets, so you’ll be focused on getting the best from the team, keeping things moving, and making sure customers get a smooth, fair, and positive experience.

You’ll also:

• Champion customer satisfaction and use insight to shape services that truly matter.
• Build strong partnerships across teams and with external stakeholders.
• Ensure compliance, manage budgets, and lead on safeguarding and support for vulnerable customers.
• Be a visible, values-led leader who brings energy, empathy, and clarity to everything you do.
• Build and manage relationships with local authorities in the patch when it comes to nomination agreements.

For this opportunity, we’re looking for an experienced leader to support our Housing Coordinators and other Housing Services Managers across Yorkshire, so you’ll need to be comfortable with some travel.

What you’ll bring:

• Excellent leadership and management skills with the ability to motivate colleagues using a high support, high challenge approach.
• A coaching mindset—able to develop colleagues to be the best they can be.
• A customer-obsessed, solution-focused approach with a drive to deliver great service and high performance.
• Strong risk awareness and confident decision-making, especially in high-pressure or emergency scenarios (e.g., safeguarding, tenancy breaches, out-of-hours service).
• Empathy, sensitivity, and diplomacy when managing challenging situations.
• Excellent communication and interpersonal skills, with strong influencing and negotiation abilities.
• A Certificate in Housing (regulated by Ofqual) or willingness to work towards one.
• A can-do attitude and a desire to continuously improve services for customers and colleagues.
• Confidence in leading through change, bringing teams along with you, and embedding new ways of working.
• Understanding of the regulatory framework from the Regulator of Social Housing and the Housing Ombudsman complaint handling code.
• Experience managing or overseeing operational rotas, including on-call or out-of-hours services.
• A full UK driving licence and access to a vehicle for business use.