• To provide clients with a dedicated and professional service in line with the firm’s client care standards.
• To run your own busy housing management caseload to include some leasehold matters and to ensure that deadlines are fully met.
• To support/assist senior staff on large and complex matters.
• To manage the support services for which you are responsible, including supervision of junior staff.
• To be fully engaged in marketing and networking activities whether on a firm-wide, departmental, or office basis.
• To maintain financial control of own ledgers with particular regard to cash flow control through collection of monies on account and billing procedures.
• To assist in the implementation of the firm’s case management system.
• To undertake any job-specific training.
• To ensure the confidentiality of the firm’s and client’s documentation and information.
• To conduct training and/or contribute to any training events for clients.
• Undertake advocacy if required.

KEY REQUIREMENTS

• Strong experience in a housing management legal department in a solicitor’s firm or in-house.
• Confident communicator with good relationship-building skills.
• Strong technical ability with attention to detail.
• Able to work both independently and as part of a team.
• Enthusiastic and self-motivated.
• Knowledge of Excel and Word.
• Must have a flexible attitude to work and time.
• Ability to prioritize caseload and re-schedule as required to meet deadlines.
• Demonstrate business acumen and commercial awareness.

PERSONAL ATTRIBUTES

• Efficient.
• Confident.
• Good and effective communicator.
• Sense of humour.
• Flexible attitude.
• Ability to think ahead and use initiative.
• Excellent client care skills.
• Team player.

Why Join Us?

• Competitive Salary & Benefits: We offer a competitive salary package alongside a range of benefits including and not limited to Profit Share Scheme, Volunteer Sabbatical (up to 2 days per annum), Long Service awards (cash award & extra time off/sabbaticals), Wellbeing – Worklife Central, Medicash healthplan, Pension, Death in Service Insurance, Maternity, Paternity and Adoption Leave (enhanced after two years’ service), Generous Annual Leave (25 days rising to 30 days), discounted Legal Fees, Recruitment Incentive, Season Ticket Loan, Birthday Day Off, and Cycle to Work Scheme.
• Hybrid working will be considered
• Collaborative Diverse Culture: Work alongside a supportive and collegial team of HR and legal professionals who value integrity, innovation, and excellence.