Yolk Recruitment Ltd
Housing Solutions Team Leader
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The Opportunity
Yolk Recruitment have partnered with ateb to recruit an experienced housing professional to take a lead role within their Housing Solutions team, supporting customers and leading a team of Housing Coordinators to deliver effective housing and tenancy services.
About the role
As Housing Solutions Team Leader, you’ll lead and support a team of Housing Coordinators, ensuring customers receive a high-quality, responsive service and that the team delivers the right outcomes.
A key part of the role will be taking the lead on ASB cases, including managing complex and higher-risk cases, providing advice and guidance to the team and taking appropriate action to resolve issues. You’ll also be expected to attend court proceedings where required.
You’ll also:
- Lead, motivate and support a team of Housing Coordinators.
- Set clear objectives, monitor performance and provide effective feedback and support.
- Oversee housing and tenancy management activity, ensuring cases are managed effectively.
- Take responsibility for high and medium-level ASB cases and provide expert support to colleagues.
- Support the team in dealing with customer concerns, complaints, safeguarding and other complex issues.
- Help customers access appropriate advice and support to sustain their tenancies.
- Use data, insight and customer feedback to identify opportunities for service improvement.
- Contribute to projects and process improvements that enhance customer outcomes.
- Ensure the team operates within relevant legislation, policies and regulatory requirements.
- Build positive relationships with customers, colleagues and external partners.
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About you
We’re looking for an experienced housing professional who can bring both strong housing knowledge and confident people leadership.
You’ll ideally have:
- Experience working within social housing or a closely related housing environment.
- Strong experience of managing ASB cases, ideally including complex cases and court proceedings.
- Experience of leading, supervising or managing a team.
- A good understanding of tenancy and community management.
- Experience of managing risk, resolving problems and making sound professional decisions.
- Strong organisational and project management skills.
- The ability to coach, challenge and support colleagues to deliver great customer outcomes.
- Excellent communication skills and the confidence to work with customers, colleagues and external agencies.
- A flexible, practical approach and the ability to respond to changing business needs.
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A housing qualification such as CIH Level 5 or equivalent would be advantageous, although ateb is open to considering equivalent experience, qualifications and transferable skills.
Why join ateb?
This is a role where you’ll have the opportunity to make a genuine difference – both to the customers you support and to the team you lead.
ateb’s purpose is focused on creating better living solutions, with a clear emphasis on customer outcomes, service improvement and empowerment.
The role also offers:
- A temporary contract until 31st March 2027
- 37 hours per week
- Hybrid/flexible working
- An opportunity to lead a customer-focused housing team
To Apply
To apply, submit your up-to-date CV or get in touch with Hannah Welfoot at Yolk Recruitment for a confidential conversation about the role.
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