Wokingham Borough Council
Housing Support Officer
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Employer: Wokingham Borough Council
Salary: £28,598 - £39,862 Per Annum, Plus Benefits
Location: Shute End, Wokingham
Contract: Permanent
Working Pattern: Full Time
Hours: 37 hours per week.
DBS Check: Enhanced
Closing Date: 25/08/2026 at 23:00
Reference: 712216
Housing Support Officer (Career Grade 5-7)
Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.
Start your career in housing with Wokingham Borough Council
Are you passionate about helping people, delivering excellent customer service and making a difference within local communities?
We have an exciting opportunity for a motivated and enthusiastic individual to join our Housing Management Team as a Housing Support Officer (Career Grade 5-7).
This role is ideal for someone looking to start or develop a career in social housing. Whether you already have experience working with customers or are looking to transfer your skills from another sector, we will provide support, training and development to help you build a rewarding career within housing.
At Wokingham Borough Council, we are on an ambitious journey of service improvement and transformation. This is a fantastic time to join a forward-thinking Housing Service that is committed to delivering excellent services for residents, improving outcomes for our tenants and investing in the development of our staff.
About The Role
Working as part of our Housing Management Team, you will play an important role in supporting tenants and residents, helping them to sustain their tenancies and access the support they need.
The role offers a structured career grade pathway, allowing successful candidates to develop their knowledge, skills and responsibilities over time through training, experience and professional development.
You Will
- Be the first point of contact for many tenant and resident enquiries.
- Support the Housing Management Team with tenancy management activities and neighbourhood services.
- Maintain accurate records and information on housing management systems.
- Assist with tenancy visits, estate inspections and customer engagement activities.
- Identify vulnerable residents and help connect them with appropriate support services.
- Work closely with colleagues and partner agencies to deliver positive outcomes for residents.
- Learn about housing legislation, tenancy management and safeguarding within a supportive team environment.
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What We're Looking For
We are looking for people who:
- Have excellent communication and interpersonal skills.
- Enjoy helping and supporting others.
- Are organised and able to manage a varied workload.
- Are confident using IT systems and Microsoft Office applications.
- Can work collaboratively as part of a team.
- Are committed to delivering excellent customer service.
Previous housing experience is not essential. We are particularly interested in people who can demonstrate a positive attitude, willingness to learn and a commitment to supporting residents and communities.
Benefits
Not only is this an excellent opportunity to begin or develop your housing career, but it's also a fantastic time to join our team. You will receive an extensive range of employee benefits including:
- A generous annual leave entitlement plus bank holidays
- Enrolment to an excellent Local Government Pension Scheme
- An employee assistance programme including a 24/7 wellbeing helpline
- Hybrid and flexible working arrangements
- A range of local and lifestyle discounts
- Use of a free onsite gym at Shute End
- Salary sacrifice car and cycle-to-work schemes
- Career grade progression and investment in professional development
- And much more!
Our Area
Wokingham Borough is one of the most desirable places to live in the country, combining thriving communities, excellent schools, beautiful countryside and strong transport links to Reading and London.
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As a council, we are committed to delivering excellent services, supporting our communities and creating an environment where our employees can thrive and develop.
Join Us
This is an excellent opportunity to gain experience in a rewarding profession that makes a genuine difference to people's lives. If you are looking for a role where you can learn, develop and grow your career, we'd love to hear from you.
For an informal discussion, please contact: Lauren Dillaway, Interim Housing Manager at Lauren.Dillaway@wokingham.gov.uk
Closing Date: 25th August at 11pm
Interview Date: W/C 31st August 2026
AI in Applications
We recognise that candidates may choose to use artificial intelligence (AI) tools to support the preparation of their job applications. When used appropriately, AI can be a helpful aid in structuring responses, checking clarity, and improving presentation.
However, applications must reflect your own skills, experience and understanding. If an application appears to rely excessively on AI-generated content, it may not meet the required standard and could be rejected.
We encourage all applicants to ensure their submissions are authentic, tailored to the role, and clearly demonstrate their own knowledge, experience and suitability.
Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment. All successful candidates for this role will be subject to Disclosure & Barring Service (DBS) checks along with other relevant employment checks.
Wokingham is an equal opportunities employer.
How to apply
Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.
Further information on this vacancy
Job Description and Person Specification
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