YMCA East Surrey
Housing Support Officer
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Employment Type
Full Time, Permanent
Application Start Date
04-08-2026
Application End Date
17-08-2026
Location
Redhill
State/County
Surrey
Zip Code
RH1 6QT
Country
UK
Work Style
On-site
Industry
Non-profit charitable organisations
Description
Our mission is to provide opportunities for people to develop to their full potential, with a focus on children and young people and those who are vulnerable, have a disability or face disadvantage.
We are recruiting for a Housing Support Officer to join our Housing team. The successful candidate will be responsible for providing high-quality housing-related support to young people and residents, empowering them to make positive changes, build independence, and successfully move towards independent living.
Excellent communication and problem-solving skills are essential, as the role involves liaising with external agencies, managing challenging behaviours, and responding to incidents effectively. You should have experience working with vulnerable individuals, such as young people or adults with complex needs, and be confident in promoting independence while maintaining appropriate boundaries.
We are looking for someone to support residents in maintaining their accommodation to a good standard while ensuring accurate and timely record-keeping in line with regulatory and organisational requirements. Above all, they will be committed to empowering residents to build essential life skills, achieve greater stability, and progress towards independent living.
The role requires someone with Minimum NVQ Level 3 standard qualification or equivalent in housing, social work or youth work or willing to complete alongside their job role within the next twelve months.
It would be desirable for the successful candidate to have a full driving license with valid business use insurance.
Working Hours: 35 hours per week, typically worked Monday to Friday. Shifts may include 8:00 AM - 4:00 PM, 9:00 AM - 5:00 PM, 11:00 AM – 7:00 PM and 1:00 PM-9:00 PM, with flexibility when necessary.
Salary: £30,940 per annum
Key Responsibilities
- Induct residents into their accommodation: ensuring the terms of the License agreement is understood and all health and safety matters are fully explained, evidenced via Resident Induction Checklist.
- Understand and adhere to the Resident Journey policy and Resident journey guide for Housing staff. Which includes the Statement of Purpose.
- Provide key 1-2-1 and group support to residents as well as other housing duties. This includes supporting to resident to appointments, assessments and meetings.
- Update supporting documents including support plan, room checks, Outcome Star, Safety Risk Management Plans, Grab Packs, Move on plans, Personal Profiles and any other requested document within the required process. All documents to be updated to meet the required standards and within the listed deadline.
- Document accurate records on the computerised data systems (Pyramid, Outcome Star, Log it) this includes providing statistics and reports as directed by Senior Management Team, including case studies.
- Confident in lone-working and adhere to the lone-working policy.
- Provide trauma informed support and take part in restorative practice.
- Provide support for all residents at YMCA accommodation and support residents with resettlement including Move on plans.
- Taking responsibility for the safety of all residents and adhere to procedures regarding contacting on-call staff, as and when required for emergency situations.
- To have a full understanding of fire safety and evacuation procedures.
- Adhere to all items, actions and matters within the Resident Journey Programme (RJP) policy, including providing support and assistance to the Housing Support Manager.
- To maintain the House rules and refer to Behaviour Management policy and other relevant housing policies.
- To be responsible and proactive in safeguarding adults, young people, and children at risk of harm in accordance with policies, procedures, along with local and national framework. This includes showing a commitment to promote organisation-wide awareness, understanding of safeguarding and undertaking best practice. In addition, carrying out our legal and moral duties when responding to related concerns, disclosures, or allegations appropriately.
- To develop and maintain a good working knowledge of current welfare benefits and rights and entitlements of children and care leavers.
- To promote and facilitate positive engagements and activities for residents on a monthly basis.
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We are seeking candidates who are passionate about working for a charity and making a difference to the lives of the children and young people in our community.
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If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.
Benefits
- Be part of a long-standing and well-respected charity
- Discounted childcare for permanent employees
- Gym membership and free access to all leisure facilities for permanent employees
- Eligibility for Blue Light Discount Retail Card
- Cycle to Work Scheme
- 6.6 weeks annual leave which increases after 2 years continuous service
- Free access to our Employee Assistance Programme
- On site parking
TO APPLY: Please scroll down the page to the application form.
Successful candidates will already have the right to live and work in the UK without restrictions. We are unable to offer visa sponsorship for this role.
An inclusive workplace
We are committed to policies and practices of equality, diversity and inclusion and to supporting our people to make sure our culture is consistent with this commitment.
Accessibility if you require assistance or have questions regarding the application process, please do contact us at HR@ymcaeastsurrey.org.uk
YMCA East Surrey requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children’s and Adult’s barred lists) check, along with reference checks.
Downloads
Housing Support Officer_Job Description-Aug 2026.pdf
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