Target Housing
Housing Support Worker - Doncaster Complex Needs
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Housing Support Worker - Doncaster Complex Needs
About Us:
Target Housing is a charity and registered social landlord. Over the past 30 years, we have shown that stable accommodation and support can help transform lives. We work in a psychologically and trauma-informed way to empower people to achieve independence. Target delivers the highest standard of housing and support to enable vulnerable people to live independently, fulfil their potential, and contribute to their communities and wider society.
Main Purpose:
To provide high-quality housing and support services to residents in order to assist them to sustain their tenancies.
Specific Tasks:
- Assist residents when moving in or out of Target accommodation.
- Assess the circumstances, aspirations, and needs of each resident to make a relevant and realistic support plan.
- Act as residents' keyworker, offering advice and support to enable them to develop their skills for independent living.
- Assist residents in maximizing their income and managing their personal budgets.
- Support residents in understanding their rights and responsibilities under their occupancy agreements.
- Provide support and motivation to residents to achieve personal goals.
- Carry out regular resident risk assessments and ensure they are properly recorded and copied to relevant officers in the organization.
- Review support plans periodically and adapt them according to changing needs.
- Ensure residents pay the rent due to Target Housing as required by the occupancy agreement and assist with their benefit claims where necessary.
- Monitor residents' handling of Target Housing property and consumption of gas & electricity.
- Monitor residents' compliance with their occupancy agreements and inform the Service Manager of any non-compliance issues.
- Monitor occupancy to ensure properties have not been abandoned or damaged and take prompt action when it happens to avoid unnecessary costs to TH.
- Help residents with budgeting where appropriate and negotiate with other bodies on behalf of the resident on the repayment of arrears such as rent owed to the Local Authority Housing Department.
- Liaise with the Probation Service and any other appropriate bodies to ensure that all are aware of relevant information.
- Enable and support the service user to deal with conflict and disputes amongst service users and between service users and neighbours.
- Assist in the delivery and development of resident activities.
- Keep all prescribed records in order that the value of the tenant support service can be audited and comply with confidentiality policy.
- Build links with external organizations to maintain constructive working relations and to ensure resident’s needs are met.
- Participate in office duty arrangements.
- Provide cover for absent Housing Support Assistants & Supported Housing Assistants.
- Accompany a colleague to an appointment or visit where dual attendance is required.
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General Tasks:
- Attend and participate in training sessions or activities as required.
- Participate in team meetings and supervision as required.
- Perform other such duties as may be required to further the aims of Target Housing within the Health and Safety requirements.
- Adhere to all of Target Housing’s policies and procedures, in particular, our Equal Opportunities, Confidentiality, and Health and Safety policies.
- Carry out other such duties as directed by senior managers as appropriate to the aims of Target Housing.
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Person Specifications:
- Understanding of services provided to vulnerable groups.
- Understanding of delivering supported housing services.
- Understanding of delivering services to residents in housing and supported accommodation.
- Basic knowledge of the Welfare Benefits System.
- An understanding of risk assessments and support planning.
- Understanding of the Judiciary System in the UK.
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