Hastoe Group
Housing Team Leader
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Salary £50,000 - £54,500 depending on experience Hours: Full time (35 hours) Location: Hybrid with regular travel to Hastoe offices and schemes.
Company Description
At Hastoe, we're proud to be one of the country's leading rural housing associations, providing affordable, high-quality homes and services across the South of England. We manage 7,500 homes which spans from Norfolk to Devon. We deliver small housing developments in partnership with local communities and we also manage some housing in urban areas.
Our mission is simple: to help create thriving communities and support residents to sustain successful tenancies. We are passionate about providing a first-class service for our customers. If you are enthusiastic, customer-focused, and passionate about making a difference to people’s lives, then we want to hear from you.
Role Description
We are looking for an experienced Housing Team Leader to lead our housing management team and help deliver outstanding services to our residents.
You will be responsible for managing a team of Housing Officers and take responsibility for delivering an excellent housing management service across a designated geographical area. You will provide leadership on complex cases, ensure compliance with legal and regulatory requirements, drive service improvements and champion a positive resident experience.
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This is an exciting opportunity for a housing professional who thrives on leading people, managing challenging casework and delivering meaningful outcomes for residents and communities.
Key Responsibilities
- Leading, motivating and developing a team of Housing Officers and other housing staff.
- Overseeing tenancy management throughout the tenancy lifecycle, including assignments, successions, mutual exchanges and tenancy enforcement.
- Providing management oversight on complex anti-social behaviour, safeguarding and domestic abuse cases.
- Ensuring effective neighbourhood and estate management, maintaining safe and sustainable communities.
- Supporting the delivery of rent collection targets and review complex arrears cases.
- Monitoring service performance and ensure compliance with housing, health and safety and regulatory requirements.
- Building strong partnerships with residents, local authorities, support agencies and contractors.
About You
You'll be an experienced housing professional with a strong track record of leading teams and delivering excellent housing management services.
You'll have:
- Significant experience within social housing or housing management.
- Experience of managing and developing staff.
- Up-to-date knowledge of housing law, tenancy management, safeguarding and anti-social behaviour.
- Strong decision-making skills and the ability to manage complex cases.
- Excellent communication and relationship-building skills.
- A customer-focused approach and commitment to achieving positive outcomes for residents.
- The ability to analyse performance information and drive service improvements.
- A full driving licence and willingness to travel regularly across your region.
- Hold or have a willingness to obtain a Chartered Institute of Housing Level 4.
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How to apply
Please send your CV and any supporting statement to recruitment@hastoe.com by midnight on 21 October 2026.
We may be conducting interviews as the recruitment progresses and may close the vacancy before the date specified. We recommend applying early.
If you would like to find out more about the role or enquiries about the application process, please contact the HR Team at recruitment@hastoe.com.
This post is subject to background checks. Follow the link for further information on this: https://www.hastoe.com/background-checks/
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