Rethink Mental Illness
Housing Team Leader
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Join Our Team as a Housing Team Leader
Location: Taunton and Yeovil
Role: Full-time – 35 hours per week – Monday – Friday (No weekends and no Bank Holiday working) Access to a car and Full UK Driving Licence is required for this role.
Eastleigh Court and the Yeovil Intensive Housing Management Service provide essential supported housing for adults with mental illness, offering safe, stable accommodation and structured support to help residents build independence. Eastleigh Court consists of 20 shared rooms across four houses with on-site staff, while Yeovil provides 34 self-contained flats supported through a floating support team. The services focus on intensive housing support, developing daily living skills, promoting stability, and helping individuals progress toward independent living, typically within two years, while signposting residents to additional services for wider needs.
You will work across both services (Yeovil and Eastleigh Court - Taunton) supporting the teams in coordination with the Service Manager.
What you will do and achieve as a Housing Team Leader:
As Housing Team Leader, you will provide strong leadership and guidance to ensure the delivery of responsive, high-quality, and service-user-focused housing and floating support services. You will work closely with the Service Manager to ensure the effective and compliant management of our housing operations, supporting the team to achieve positive outcomes for all service users.
- Lead and manage the staff team, assigning tasks, monitoring performance, and ensuring service objectives are met.
- Coach and mentor colleagues, providing individual and group supervision and supporting professional development.
- Support recruitment, including interviewing, onboarding, and inducting new staff and volunteers.
- Oversee day-to-day operations across 54 Taunton and Yeovil properties, ensuring safe and high-quality service delivery.
- Deliver effective housing management, including tenancy sign-ups, move-ins, compliance, and property re-lets.
- Carry out property inspections, identify repairs, and coordinate maintenance action.
- Manage rent processes, including arrears monitoring, tenant support, and following rent banking procedures.
- Respond to anti-social behaviour, investigating reports and implementing warning procedures.
- Work with partners and agencies to enhance support for tenants and improve outcomes.
- Provide intensive housing management to tenants with complex needs and mental ill health, promoting independence and tenancy sustainment.
- Assess risks and needs, using person-centred approaches to support tenants effectively.
- Maintain accurate data and reporting, ensuring compliance with organisational systems (e.g., HIVE).
- Drive service quality, identifying improvements, supporting innovation, and ensuring the team are updated on service developments.
- Ensure adequate staffing levels and contribute to a positive, high-performing team culture.
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Essential experience, skills required for this role:
- Experience of providing support to people with a mental illness in a comparable role, preferably in a housing environment.
- Excellent administration, organisation, and planning skills.
- Competent in the use of IT systems including Microsoft applications, email, and internet.
- Good understanding of tenancy/housing management practice, lettings procedures, relevant legislation, and current issues within the housing sector.
- Good understanding of Welfare Benefits, Housing Benefit, and Universal Credit.
- Good understanding of health and safety and risk management.
- Experienced in providing a first-class customer service and can communicate effectively at different levels, face to face, written word, and over the telephone.
- Exercise good judgment and look positively for solutions rather than obstacles.
- Ability to motivate people and achieve positive outcomes.
- Excellent communication and literacy skills, able to produce clear, concise reports, correspondence, and notes.
- Enjoy working in a fast-paced busy environment.
- Committed to collaborative working internally with colleagues and externally with partners to ensure a quality service is delivered.
- Comfortable with lone working.
- Have your own transport.
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If you’re passionate about empowering individuals, reducing stigma, and improving mental health outcomes, we’d love to hear from you!
Why Work With Rethink Mental Illness?
At Rethink Mental Illness, we believe that when you feel supported, you can make the biggest difference. That’s why we offer a range of benefits to help you thrive:
- Inclusive Culture: Join staff networks that champion diversity and inclusion.
- Wellbeing Support: Access our Wellbeing Hub, Employee Assistance Programme, and the Unmind mental health app.
- Recognition & Rewards: Enjoy discounts, cashback offers, and celebrate achievements through our PULSE platform.
- Flexible Working & Generous Leave: Starting at 25 days annual leave (plus bank holidays and your birthday off), with options to buy or sell extra days.
- Learning & Development: Grow your career with structured onboarding and training opportunities.
- Financial & Family Support: Contributory pension scheme, enhanced family leave, and travel benefits like season ticket loans and cycle-to-work schemes.
- Referral Bonus: Earn up to £300 for introducing someone to our team.
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