Rethink Mental Illness
Housing Team Leader
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Join Our Team as a Housing Team Leader
Location: Wells, Somerset.
Role: Part-time, 24 hours per week – Monday–Friday (9am-5pm)
Full-time equivalent salary: £26,457 per annum.
- A full UK driving licence, access to a vehicle, and valid business motor insurance are essential requirements for this role.
About the Role
As a Housing Team Leader you will support and work as part of our teams across Keward House, Burcott Road and Mendip Outreach Service, delivering safe, high-quality and person-centred housing support for adults with mental health needs.
Keward House provides 19 rooms across four shared suites, Burcott Road offers 6 self-contained flats, and Mendip Outreach supports people living independently in the community. The services help individuals sustain accommodation, develop independent living skills and move towards greater independence, with support available for up to two years.
What You Will Do and Achieve as a Housing Team Leader
As Housing Team Leader, you will provide leadership and guidance to ensure the delivery of responsive, high‑quality, and service‑user‑focused housing and floating support services. You will work closely with the Service Manager to ensure the effective and compliant management of our housing operations, supporting the team to achieve positive outcomes for all service users.
- Lead and manage the staff team, assigning tasks, monitoring performance, and ensuring service objectives are met.
- Coach and mentor colleagues, providing individual and group supervision and supporting professional development.
- Support recruitment, including interviewing, onboarding, and inducting new staff and volunteers.
- Oversee day‑to‑day operations across 54 Taunton and Yeovil properties, ensuring safe and high‑quality service delivery.
- Deliver effective housing management, including tenancy sign‑ups, move‑ins, compliance, and property re‑lets.
- Carry out property inspections, identify repairs, and coordinate maintenance action.
- Manage rent processes, including arrears monitoring, tenant support, and following rent banking procedures.
- Respond to anti‑social behaviour, investigating reports and implementing warning procedures.
- Work with partners and agencies to enhance support for tenants and improve outcomes.
- Provide intensive housing management to tenants with complex needs and mental ill health, promoting independence and tenancy sustainment.
- Assess risks and needs, using person‑centred approaches to support tenants effectively.
- Maintain accurate data and reporting, ensuring compliance with organisational systems (e.g., HIVE).
- Drive service quality, identifying improvements, supporting innovation, and ensuring the team are updated on service developments.
- Ensure adequate staffing levels and contribute to a positive, high‑performing team culture.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Essential Experience, Skills Required for This Role
- Experience of providing support to people with a mental illness in a comparable role, preferably in a housing environment.
- Excellent administration, organisation and planning skills.
- Competent in the use of IT systems including Microsoft applications, email and internet.
- Good understanding of tenancy/housing management practice, lettings procedures, relevant legislation and current issues within the housing sector.
- Good understanding of Welfare Benefits, Housing Benefit and Universal Credit.
- Good understanding of health and safety and risk management.
- Experienced in providing a first-class customer service and can communicate effectively at different levels, face to face, written word and over the telephone.
- Exercise good judgment and look positively for solutions rather than obstacles.
- Ability to motivate people and achieve positive outcomes.
- Excellent communication and literacy skills, able to produce clear, concise reports, correspondence and notes.
- Enjoy working in a fast-paced busy environment.
- Committed to collaborative working internally with colleagues and externally with partners to ensure a quality service is delivered.
- Comfortable with lone working.
- Own transport.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Why Join Rethink Mental Illness?
We believe people do their best work when they feel supported, valued and able to be themselves. You'll benefit from:
- An inclusive culture, with colleague-led staff networks for Disability & Neurodiversity, Race & Ethnicity, LGBTQIA+, Gender Equality and Menopause.
- Flexible working and 25 days' annual leave (plus bank holidays and your birthday off), with the option to buy or sell leave.
- Wellbeing support including our Wellbeing Hub, Employee Assistance Programme, Wellbeing Champions and Unmind.
- Learning and development opportunities to help you grow your career.
- Financial and family benefits including a contributory pension, enhanced family leave and travel schemes.
- Recognition and rewards including discounts, cashback offers and a Blue Light Card.
- Referral bonus where you can earn up to £300 for introducing someone to our team.
Our Commitment to Inclusion
We're proud to be a Disability Confident Employer and a signatory to the Business in the Community Race at Work Charter. We're also committed to becoming a truly anti-racist employer, campaigning organisation and service provider supported by a multi-year equity, diversity and inclusion programme of work. For more information please view Revised EDI Plan Rethink.
We actively encourage applications from people of all backgrounds and experiences and want everyone to have the opportunity to demonstrate their skills and experience. If you need reasonable adjustments during recruitment or when in your role, please let us know and we will work with you to understand what support you need.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location