Malvern Hills and Wychavon District Councils, Housing Triage Assistant

37 hours per week, Permanent

£27,709 - £32,046 per annum (depending on relevant skills and experience)

Acting as the first point of contact for customers who contact our housing service at risk of homelessness, you will be responsible for processing approaches as part of our triage service, providing initial advice on housing options and determining eligibility and homelessness. Signposting customers to other organisations, making referrals to officers in the team and proactively working to reduce the risk of homelessness are also key elements of the role.

In addition to the triage role, the post holder will be expected to undertake additional Housing Assistant duties and work flexibly alongside other team members to ensure that a professional and timely service is delivered to our customers.

The post will cover both our Malvern and Wychavon districts.

About You

The successful candidate will:

• Be customer focused and dedicated to providing an excellent and timely service
• Have the ability to advise and assist customers on all aspects of housing
• Plan and prioritise their own workload to meet deadlines
• Be able to work closely with other members of the team and offer support in fulfilling tasks which ensure optimum service delivery
• Have a tactful and diplomatic approach in all situations
• Have the ability to communicate relevant information in writing, face to face and by telephone to customers and to maintain accurate, up to date records
• Be computer literate with the ability to utilise a range of software packages
• Good educational background with numeracy and literacy skills
• Previous experience in a Housing or similar related field
• Housing qualification or a similar related field
• Computer skills: Microsoft Window Packages and Housing related computer systems
• To have a sound working knowledge of housing legislation and guidance