Walsall Council
Housing & Welfare Support Officer - Ref: EE09626
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Housing & Welfare Support Officer - Ref: EE09626
Salary: G6 £32,578 - £35,570 per annum
Contract: Permanent
About the Role
Join Walsall Council's Housing and Welfare Team as a Housing and Welfare Support Officer and embark on an exciting opportunity to support and empower the residents of Walsall to be able to become financially independent. You will equip them with valuable information, welfare benefits advice and guidance, propelling them towards positive outcomes.
You will engage with vulnerable individuals, adapting provisions to meet their specific needs while adhering to required policies, procedures, and best practices both face and over the telephone.
Work plans will incorporate Key Performance Indicators (KPIs) and you will be accountable for workload management to achieve optimal performance. It is crucial to maintain an updated knowledge of relevant services, an active employer engagement strategy, and utilise tools that contribute to ongoing professional development.
Key Responsibilities
- Ensuring compliance with all Health & Safety regulations for Walsall Council's Temporary Accommodation units.
- Supporting vulnerable homeless clients within Walsall Council’s Temporary Accommodation.
- Carry out all duties in a manner that reflects Walsall Councils values at all times.
- Perform any additional duties as required for the role.
- To assist service users to identify and take up settled accommodation and to continue to provide ongoing support to them.
- To take responsibility for safeguarding the welfare of service users.
- To conduct comprehensive evaluations of risk and needs, and to create support and risk management plans.
About Walsall Council
The position is an excellent opportunity to make a meaningful impact on the lives of local residents and contribute to the success of Walsall Councils Housing And Welfare Service.
For an informal discussion please contact Chevonne Grappy on 01922 650924.
Application Information
View: Job Description and Employee Specification
[https://go.walsall.gov.uk/sites/default/files/2026-09/EE09626%20Housing%20and%20welfare%20Support%20Officer%20JDES%20Revised.pdf]
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Closing Date: Sunday 27th September 2026
Interview Dates: W/C 5th October 2026
Additional Requirements:
- This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers. The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.
- Walsall Council takes seriously the responsibility to safeguard and promote the welfare of all the children, young people and adults entrusted to our care and it is our expectation that all staff will share this commitment. Completion of an enhanced Disclosure & Barring Service (DBS) check is a requirement for this role.
- For this role the successful candidates must undergo a Baseline Personnel Security Standard (BPSS) check.
Benefits
Read more about our benefits at
https://go.walsall.gov.uk/jobs-and-careers-/benefits-of-working-for-us
Important Note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them. Please see our Information for Applicants leaflet
https://go.walsall.gov.uk/sites/default/files/2023-12/Information%20for%20Applicants%202023_0.pdf for further information.
Recruitment Agencies: We kindly request that recruitment agencies do not contact us regarding this job vacancy. We are not accepting agency applications or referrals at this time.
Personal Application: At Walsall Council, we appreciate that AI can be a useful tool for ideas or guidance. However, we encourage you to make sure your application reflects your own voice and experiences. Over-reliance on AI can make responses feel less personal, and we really want to understand what makes you unique. Your experiences, skills, and perspective are what set you apart, so please ensure your application as a whole – particularly your ‘Supporting Information’ – reflects your own voice.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Why Join Walsall Council?
Here at Walsall, we want to attract the best talent. That's why - as well as a satisfying and rewarding job - we offer a range of attractive benefits
https://go.walsall.gov.uk/jobs-and-careers-/benefits-of-working-for-us. Working arrangements in most jobs are flexible (you may work flexitime, full or part time and job sharing is usually available) and you can expect generous holiday entitlements, a first class pension scheme and plenty of opportunities for training and personal development.
Living in Walsall
Part of the Black Country, famous for its enterprising and industrial past, Walsall is reinventing itself to become a progressive modern community. The borough is centred around the major town of Walsall, but also includes five smaller and distinctive district centres (Bloxwich, Aldridge, Willenhall, Darlaston and Brownhills), together with numerous villages.
Safer Recruitment
Walsall Council is committed to Safer Recruitment. To achieve our commitment, we will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce.
Children's Social Worker Recruitment
Some of our children require a special kind of support: yours. Visit our microsite
https://go.walsall.gov.uk/children-and-young-people/social-work-recruitment to find out more about joining Walsall Council as a Children's Social Worker.
We advertise vacancies because we want the best talent available. If that's you, we're waiting for your application.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location