WMJobs
Housing & Welfare Support Officer - Ref: EE09626
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Walsall Council, Housing & Welfare Support Officer - Ref: EE09626
Salary: G6 £32,578 - £35,570 per annum
Contract: Permanent
Join Walsall Council's Housing and Welfare Team as a Housing and Welfare Support Officer and embark on an exciting opportunity to support and empower the residents of Walsall to be able to become financially independent. You will equip them with valuable information, welfare benefits advice and guidance, propelling them towards positive outcomes.
You will engage with vulnerable individuals, adapting provisions to meet their specific needs while adhering to required policies, procedures, and best practices both face and over the telephone.
Work plans will incorporate Key Performance Indicators (KPIs) and you will be accountable for workload management to achieve optimal performance. It is crucial to maintain an updated knowledge of relevant services, an active employer engagement strategy, and utilise tools that contribute to ongoing professional development.
Responsibilities
The successful candidate will be responsible for the following:
- Ensuring compliance with all Health & Safety regulations for Walsall Council's Temporary Accommodation units.
- Supporting vulnerable homeless clients within Walsall Council’s Temporary Accommodation.
- Carry out all duties in a manner that reflects Walsall Councils values at all times.
- Perform any additional duties as required for the role.
- To assist service users to identify and take up settled accommodation and to continue to provide ongoing support to them.
- To take responsibility for safeguarding the welfare of service users.
- To conduct comprehensive evaluations of risk and needs, and to create support and risk management plans.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
The position is an excellent opportunity to make a meaningful impact on the lives of local residents and contribute to the success of Walsall Councils Housing And Welfare Service.
Contact
For an informal discussion please contact Chevonne Grappy on 01922 650924.
Application Information
View: Job Description and Employee Specification
Closing Date: Sunday 27th September 2026
Interview Dates: W/C 5th October 2026
Important Information
This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers. The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.
Walsall Council takes seriously the responsibility to safeguard and promote the welfare of all the children, young people and adults entrusted to our care and it is our expectation that all staff will share this commitment. Completion of an enhanced Disclosure & Barring Service (DBS) check is a requirement for this role.
For this role the successful candidates must undergo a Baseline Personnel Security Standard (BPSS) check. BPSS is the minimum standard to ensure the identity and integrity of an employee who has access to official information using secure networks linking central government and local authorities. A BPSS check involves four main elements; Identity Check, National and Immigration Status, Employment History (last 3 years) and Verification of Criminal Record (unspent convictions only).
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Read more about our benefits at https://go.walsall.gov.uk/jobs-and-careers-/benefits-of-working-for-us
Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them. Please see our Information for Applicants leaflet for further information.
We kindly request that recruitment agencies do not contact us regarding this job vacancy. We are not accepting agency applications or referrals at this time.
At Walsall Council, we appreciate that AI can be a useful tool for ideas or guidance. However, we encourage you to make sure your application reflects your own voice and experiences. Over-reliance on AI can make responses feel less personal, and we really want to understand what makes you unique. Your experiences, skills, and perspective are what set you apart, so please ensure your application as a whole - particularly your ‘Supporting Information’ - reflects your own voice.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location