HR Administrator Apprentice

Join Marches HR as an HR Administrator Apprentice

Supporting our clients with phone and email queries, HR system admin and records, while working towards a HR Level 3 qualification. You'll gain hands on experience across recruitment, onboarding and absence, with real progression on offer.

Wage

£13,312 for your first year, then could increase depending on your age (National Minimum Wage rate for apprentices)

Training course

HR support (level 3)

Hours

• Monday: 11:00am - 5:00pm
• Tuesday: 11:00am - 5:00pm
• Wednesday: 8:45am - 5:00pm
• Thursday: 11:00am - 5:00pm
• Friday: 8:45am - 5:00pm

Start date

Monday 26 October 2026

Duration

1 year 6 months

Positions available

1

What you'll do at work

• Answer incoming client calls and respond to HR queries by email
• Check and manage shared mailboxes, logging or escalating queries as needed
• Update HR software with records, absence, documents and routine changes
• File and organise HR records, keeping them accurate and up to date
• Support tasks across the employee lifecycle, such as onboarding, contracts or leavers
• Help with diary management and scheduling HR meetings
• Take notes or transcribe during HR meetings
• Carry out general administrative tasks for the business
• Support marketing tasks, such as website updates or LinkedIn content
• Help coordinate upcoming events, such as HR Clinics or webinars
• Complete apprenticeship coursework and training as part of the working week

Where you'll work

ROOM 13
EASTERS COURT
LEOMINSTER
ENGLAND
HR6 0DE

Training provider

RIVERSIDE TRAINING LIMITED

Training course

HR support (level 3)

What you'll learn

• Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
• Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
• Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
• Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
• Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
• Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
• Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.