HR Administrator

Location: Kettering/ Hybrid

Reports to: Director of HR Operations

Salary: £28,500 per annum, dependant on experience

Join a growing team making a real impact

At Impact HR, we provide expert, people-first HR consultancy services to businesses across the UK. We’re growing, and we're looking for a hands-on, service-driven HR Administrator to provide expert administration support to our client base and team of HR professionals.

Why this role matters

Our clients rely on us to deliver compliant solutions to their people issues, allowing them to focus on their business.

This role is central to delivering a high quality and reliable HR service within our central administration team. You will provide the support to ensure smooth HR operations across our regions, ensuring documentation is accurate, processes are compliant and clients feel supported.

This role is perfect for someone who excels at providing impactful HR administrative support. You draw on your administration experience and knowledge of HR practices to support day to day operations, whilst building lasting relationships with clients and the team within Impact HR. This role is an excellent opportunity to gain experience in all things HR, with potential for career progression.

What you will be doing

You will work closely with clients and our internal team of HR Consultants and Advisors to deliver comprehensive HR administrative support.

Service delivery and client support

• Providing end-to-end HR administration tailored to each client’s service needs
• Creating, reviewing, and maintaining the internal HR document library, including but not limited to contracts, handbooks, policies and letters, to ensure compliance with UK employment law and best practice
• Proactively reviewing and updating client contracts, handbooks and policies in line with legislative changes and in accordance with clients’ change requests
• Drafting a range of HR documents including contracts, variation letters, case documentation, and checklists
• Managing end-to-end onboarding processes, including issuing contracts, new starter documentation and obtaining references on behalf of clients
• Supporting recruitment processes, including drafting adverts, advising on advertising channels, screening CVs, coordinating interviews, and managing candidate and client communications
• Supporting the internal team of HR Consultants and Advisors with casework, including note-taking, preparing documentation, and evidence packs
• Acting as a key point of contact for clients’ administration needs, building strong relationships and delivering a responsive, professional service
• Monitoring shared inboxes, responding to queries promptly, and escalating where appropriate
• Maintaining accurate records in our internal CRM
• Maintaining accurate records in our HR systems managed on behalf of our clients, acting as a system ‘super Administrator/User’ and supporting with promotions and demos where required
• Preparing and issuing client reports, providing meaningful insights into key people metrics (e.g. absence, holiday, turnover)
• Supporting wider administrative tasks across both client work and internal operations
• Continuously developing your HR knowledge and sharing insights with the wider team
• Ensuring all work is aligned with internal systems, processes, and operational standards
• Supporting the wider consultancy team in delivering high-quality HR services to clients
• Any other duties as required