People Experience Advisor

As a People Experience Advisor, you will provide practical, accurate, and employee-focused support across the employee lifecycle. Acting as a first point of contact for managers and employees, you will advise on people policies and processes, manage routine and moderately complex employee relations matters, and help ensure a consistent, high-quality service.

You will work closely with the wider People Experience team, triaging casework and escalating complex, high-risk, or business-critical matters to the People Experience Partner. You will also contribute to people projects, policy development, and continuous improvement activity.

The Role

• Provide timely and accurate advice to employees and managers on people policies, procedures, and day-to-day queries.
• Triage employee relations cases, independently managing lower to moderate-risk matters and escalating complex cases appropriately.
• Support formal processes including disciplinary, grievance, absence, probation, and performance matters through effective coordination, documentation, and guidance.
• Maintain accurate case records and employee data in line with privacy, confidentiality, and data-management requirements.
• Support employee lifecycle activity, including onboarding, offboarding, contractual changes, and benefits or payroll coordination where required.
• Coordinate client vetting requirements, monitor progress, and support the delivery of relevant service measures.
• Support policy reviews, research, communications, and the implementation of process or legislative changes.
• Contribute to People Experience projects focused on employee engagement, experience, and operational improvement.
• Work collaboratively within the people experience team and with wider business stakeholders to support team and organizational priorities.