Job Title

You will provide customer-focused, comprehensive and pragmatic advice and support to key stakeholders on all People related matters including resourcing and recruitment, employee relations, succession planning, identifying development needs within a dedicated directorate; utilising knowledge of relevant policies and procedures, terms and conditions of employment and employment legislation.

Key Responsibilities

• Provide a customer-centric People advisory service for an agreed directorate(s) across all generalist activities complying with legislation and internal policies/guidance including and not limited to: resourcing, recruitment and selection, performance management, absence management and employee wellbeing, terms and conditions of service, discipline and grievance, organisational change and learning and development.
• Respond effectively to customer enquiries; provide guidance and support, manage escalated challenges/queries with resolution in accordance with policies, procedures and processes.
• Coach and guide People managers to effectively manage employee relations issues including sickness absence (short term and long term), performance management, discipline and grievance.
• Support the performance management within the directorate, specifically provide 1-1 coaching/guidance for managers to identify and develop talent or poor performance and guide/support development/performance improvement plans for the identified employees complying with relevant policies and best practice.
• Advise line managers on resourcing including structure changes, recruitment and selection processes.
• Provide input to and support the implementation of directorate-specific projects, change management programmes and working groups as and when required.
• Provide timely and accurate input to ad hoc managed environment requirements e.g. management reports (weekly, monthly) and use People metrics to identify people-related issues for specific business areas to facilitate management of these issues to support continuous improvement.
• Develop and maintain collaborative and productive working relationships with assigned directorate, partners, colleagues and trade union representatives, establishing professional credibility and respect and to facilitate a partnership approach.
• Work in close partnership with People Services in accordance with the agreed service level agreements to deliver a great customer experience.
• Provide first line of support to People Business Partner.
• Maintain personal and professional development in order to both meet the changing demands of the role and if appropriate to prepare in readiness for the next role, participating in appropriate training activities and encouraging and supporting others in their development and training.
• Carry out relevant activities and tasks as they apply to the role supporting the People team in delivering a 10 out of 10 service.