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HR Apprentice
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Kick-start your HR career with Clarke!
Gain hands-on experience across recruitment, onboarding, employee support, and HR administration while earning a nationally recognised qualification.
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Course Contents
Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice, and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media (e.g., phone, face to face, email, internet). Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
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Teamwork: Consistently supports colleagues and collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.
This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
Essential Qualifications
- GCSE in:
- English (grade 4/C)
- Mathematics (grade 4/C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Other Requirements
- Passing a Disclosure and Barring Service (DBS) check.
About Clarke Telecom
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Clarke Telecom is a leading provider of end-to-end wireless telecoms network infrastructure services. We manage every aspect of a project, ensuring that each site is optimised to its full potential. As technology evolves, so do our services, allowing us to stay at the forefront of the industry and remain the UK’s premier wireless telecommunications infrastructure provider.
In addition, Clarke Connect, our dedicated division, specialises in providing tailored connectivity solutions to meet the growing demands of modern communication networks. Together, Clarke Telecom and Clarke Connect work seamlessly to deliver innovative and reliable services to our clients.
Career Progression
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
This apprenticeship provides a strong foundation for a long-term career in Human Resources. Following successful completion, there may be an opportunity to progress into a permanent HR role, such as HR support role, subject to business needs and performance.
Apprentices will also be encouraged to continue their professional development through further HR qualifications and career progression opportunities.
Contact Information
The contact for this apprenticeship is:
THE INSTITUTE OF TELECOMMUNICATIONS PROFESSIONALS
The reference code for this apprenticeship is VAC2000052575.
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