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HR Apprentice
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Job Opportunity: HR Team Member
We are looking for a motivated and organised individual to join our HR team. This is an excellent opportunity to start your career while gaining hands-on experience. You will support day-to-day HR operations, work closely with colleagues across the organisation, and develop a strong foundation in HR practice.
HR Administration
- Maintain employee records, ensuring information is accurate, confidential, and up to date.
- Support the onboarding process, including preparing induction materials and documentation.
- Assist with processing starter, leaver, and change forms.
- Help administer HR systems, including updating data and generating basic reports.
- Organise and file documents, both digitally and in paper form.
Recruitment Support
- Help prepare job adverts, schedule interviews, and communicate with candidates.
- Support pre-employment checks including references and right-to-work documentation.
About the Apprenticeship
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
TELFORD COLLEGE HR support (level 3)
Course Contents
Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice, and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
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Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media, e.g., phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
Teamwork: Consistently supports colleagues / collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
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Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.
Training Schedule
- 1 evening at the college (6-9pm)
- Workplace assessor
- College assessor
Essential Qualifications
- GCSE in:
- English (grade C / 4)
- Maths (grade C / 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Administrative skills
- Logical
- Team working
- Non-judgemental
- Patience
Other Requirements
- Drivers license and access to a vehicle.
About Us
Teldoc PCN is an integrated GP practice with 2 main office sites and 8 Practice sites. Over 170 employees and 70,000 patients.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay.
Progression within the company to a full-time role.
Contact Information
The contact for this apprenticeship is:
- TELFORD COLLEGE
- Keely Hill-Harding
- Email: keely.hill-harding@telfordcollege.ac.uk
- Phone: 01952 642 255
The reference code for this apprenticeship is VAC2000048605.
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Jessica, London
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