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HR Apprentice - People & Culture Payroll
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People & Culture Apprentice
We're seeking a People & Culture apprentice to learn how people operations and payroll function within a modern engineering business. You'll get practical experience across the employee lifecycle while working towards a recognised human resources qualification.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
You will provide payroll support as part of HR team
- Maintain accurate, up-to-date employee records on HiBob (Bob), our People & Culture information system
- Support the employee lifecycle: processing new starters, changes, and leavers, including right to work checks and contract paperwork
- Monitor absence, holiday, and other leave records
- Respond to first-line HR queries from employees and managers, escalating anything more complex to the wider team
- Help prepare offer letters, contracts, and other employment documentation
- Support with keeping policies, SOP’s, and the employee handbook accurate and accessible
- Assist with filing and record-keeping in line with UK GDPR and our data retention rules
- Support the weekly and monthly payroll cycle: collating timesheets, overtime, deductions, and other variable pay information
- Help process starters, leavers, and changes to pay, tax codes, and benefits
- Assist with checking payroll reports and resolving straightforward payroll queries
- Support statutory reporting, such as pension auto-enrolment and HMRC submissions, under supervision
- Learn how UK payroll legislation applies in practice, including National Minimum/Living Wage, tax, and National Insurance rules
- Gain exposure into processing international Payrolls
This is not an exhaustive list and the role may vary from day to day.
Where you'll work
Sterling House
Mutton Lane
Potters Bar
Hertfordshire
EN6 3AR
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
C.M.S. VOCATIONAL TRAINING LIMITED
Training course
HR support (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
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Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.
Training schedule
Training will take place with your dedicated tutor, on-line in hours to suit business needs. Off-the-job training will follow the time allocations outlined in the Occupational Standard.
More training information
College or training organisation:
C.M.S. VOCATIONAL TRAINING LIMITED
Your training course:
HR support
Equal to Level 3 (A level)
Essential qualifications
GCSE in:
English and Maths (grade 5/C or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Other requirements
Desirable:
- Some office, administration, or customer service experience (part-time work, work experience, or volunteering all count)
- An interest in the engineering, construction, or infrastructure sector
- Awareness of Human Resources or payroll systems (for example HiBob, Sage, or Xero), training will be provided
Get help with your application
Your very own career expert that helps elevate your application to the next level.
At JSM Group we are a leading specialist infrastructure engineering company. We design and install the complex power networks, digital infrastructure and specialist systems a future-focused worldwide marketplace needs. From high-power grid connections to critical utilities, and data centres to renewable energy, our full turnkey teams manage the complete scope – advising on and delivering complex infrastructure projects at speed, on time, and with reduced regulatory, technical and commercial risk.
JSM Group brings together three connected businesses – Power, Digital Infrastructure and Advisory – to design, build and connect the infrastructure the country relies on, from concept to connection. As part of our continued growth, we’re looking for an Accounts Payable Apprentice.
An apprenticeship with us means real responsibility from day one, a nationally recognised qualification, and the support of experienced colleagues who want you to succeed.
Our values shape how we work: we are Personal (human, caring and accountable), Brilliant (better together), Driven (determined and always improving) and known for Sound Judgment (making intelligent, well-reasoned decisions).
https://jsmgroup.com (opens in new tab)
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Your earnings can increase over time with an apprenticeship.
A career path, not just a course – we take on apprentices to grow with us, and our intention is for this role to become permanent on successful completion.
A nationally recognised qualification, funded by JSM Group, with paid time for off-the-job training and study. A dedicated mentor and a supportive team who will show you the ropes. Hands-on, real work from your first week – including exposure to how the wider business runs. Genuine influence over how JSM works. If you spot something that could be done better, we want to hear it.
The contact for this apprenticeship is:
C.M.S. VOCATIONAL TRAINING LIMITED
Julie Falkingham
Julie.falkingham@cmsvoc.co.uk
01924 614532
The reference code for this apprenticeship is VAC2000047958.
Closes in 17 days (Monday 31 August 2026 at 11:59pm)
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