HR Apprentice

This is an exciting opportunity for a highly motivated HR Apprentice with strong organisation and analytical skills, to make a difference in improving & managing day to day HR processes and procedures across the employee lifecycle.

Principal Responsibilities

• Support the maintenance of accurate and up-to-date employee records, ensuring HR data is complete and compliant with employment legislation and internal policies. This includes maintaining employee files and updating personal and employment information
• Assist with the administration and upkeep of the holiday management system, ensuring organisational structures, employee details, and working patterns are accurately reflected at all times
• Support the creation of reports from HR systems (including the HR database and holiday system) to provide meaningful management information as required
• Provide general administrative support to the HR team across a range of HR activities and processes
• Support with recruitment processes, including coordinating interviews and supporting onboarding and offboarding activities, ensuring all documentation is completed accurately and in a timely manner
• Promote and communicate employee benefits, supporting colleagues in understanding available offerings
• Assist in the preparation and delivery of accurate, timely, and relevant HR management information in line with business requirements
• Respond to telephone, email, and written enquiries in a professional, timely, and customer focused manner, escalating queries where appropriate
• Handle HR information with a high level of confidentiality, ensuring compliance with GDPR and always maintaining impartiality

NB: No job description can be entirely comprehensive, and the jobholder will be expected to carry out such other duties as may be required from time to time and are broadly consistent with the job description and status of the post within the organisation

Where you'll work

The Maylands Building
Maylands Avenue, Hemel Hempstead Industrial Estate
Hemel Hempstead
HP2 7TG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BPP PROFESSIONAL EDUCATION LIMITED

Training course

HR support (level 3)

Understanding apprenticeship levels (opens in new tab)

Course contents

• Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
• Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
• Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
• Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
• Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
• Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
• Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.