Lancaster University
HR Assistant (Service) - 0626-26
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HR Assistant (Service)
People & OE - HR Administration
Location: Bailrigg, Lancaster, UK
Salary: £24,215 to £26,093 (Full-time, indefinite)
Closing Date: Friday 21 August 2026
Interview Date: To be confirmed
Reference: 0626-26
We have an exciting opportunity to work within the progressive and supportive essential professional service at Lancaster University; People and Organisational Effectiveness (P&OE).
This role sits within the Service Excellence Team of the P&OE division, who strive to deliver excellent customer service both to internal P&OE and wider university colleagues, along with external candidates and customers. Part of the role will be to answer queries as first point of contact for the division and provide the first response from a shared query management system. The role will also have a continuous improvement focus and responsibility for our web content and frequently asked questions to ensure that they are accurate and up to date.
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You will be supported by and work with 8 teams of highly dedicated HR professionals within the division and will acquire process, operational and general knowledge. This provides the perfect opportunity to identify how we can improve our processes and work more efficiently. You will have the ability to make service improvement suggestions that will contribute to a smoother and more efficient service.
The work will be varied and is a perfect environment for anyone looking for an opportunity to learn new skills or further expand on existing experience.
For more information please contact Helen Ratcliffe, Service Excellence Team Leader - h.ratcliffe@lancaster.ac.uk
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Please note: unless specified otherwise in the advert, all advertised roles are UK based.
Find out what it's like to work at Lancaster University, including information on our wide range of employee benefits, support networks and our policies and facilities for a family-friendly workplace.
The University recognises and celebrates good employment practice undertaken to address all inequality in higher education whilst promoting the importance and wellbeing for all our colleagues.
We warmly welcome applicants from all sections of the community regardless of their age, religion, gender identity or expression, race, disability or sexual orientation, and are committed to promoting diversity, and equality of opportunity.
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