• Good understanding of Human Resources policies, procedures and practices within a case management environment.
• Experience working within a local authority, district council, or borough council.
• Working knowledge of employment legislation and regulations relevant to HR casework, with the ability to apply these in day-to-day activities.
• Understanding of confidentiality, data protection requirements and information governance in handling sensitive employee information.
• Knowledge of customer-focused service delivery and the principles of providing timely, accurate and professional advice.
• Understanding of case management processes, workflows and escalation routes within a specialist HR service.
• Awareness of the governance arrangements of a local authority and the role of HR in supporting organisational compliance and good practice.
• Knowledge of continuous improvement principles and the importance of consistent, high quality service delivery.
• Significant experience working in a customer-focused HR, people services or similar support role, managing a range of cases within defined procedures.
• Experience of handling HR casework with increasing complexity, applying policies, procedures and employment legislation appropriately.
• Experience of working within a case management or workflow-based environment, managing competing priorities and meeting service standards.
• Experience of providing clear, accurate and timely advice to internal customers, knowing when to escalate cases for specialist or managerial input.
• Experience of maintaining accurate records and using HR or case management systems in line with data protection and confidentiality requirements.
• Experience of working collaboratively with colleagues across HR and wider services to resolve cases effectively.
• Experience of identifying recurring issues or trends in casework and contributing to service improvements or guidance materials.
• Strong case management skills, with the ability to manage multiple HR cases simultaneously while maintaining accuracy and attention to detail.
• Ability to interpret and apply HR policies, procedures and guidance consistently, recognising when issues require escalation.
• Good organisational and time management skills, enabling effective prioritisation of work and delivery within agreed timescales.
• Developed written and verbal communication skills, with the ability to explain information clearly and professionally to a range of internal customers.
• Ability to handle sensitive and confidential information with discretion, professionalism and sound judgement.
• Confident in using HR systems, case management tools and Microsoft applications including Outlook, Word and Excel.
• Ability to work collaboratively within a team environment, sharing knowledge and supporting colleagues to deliver a consistent service.
• Problem-solving skills, with the ability to identify practical solutions within policy and procedural frameworks.
• Resilient and adaptable, able to respond positively to changing priorities, customer demands and workload pressures.

Be part of Maldon District Council - 'Where Quality of Life Matters'

Maldon District Council is a local authority 'Where quality of life matters'. Our Corporate Plan sets out our vision and priorities for the next three years and will be reviewed regularly to make sure we are on the right track. Using a range of data and what we know about the needs of our residents, we have set out what we will be doing and what we aim to achieve between now and 2028. It is also a useful tool that helps with decision-making and allocating resources.

To download or listen to a presentation of the Corporate Plan 2025-2028 click here.

Maldon District Council plays a crucial role in the development and prosperity of the District, working for the good of the community and the long term benefit of residents, you can be part of our friendly team. From front line customer facing roles to policy and strategy, the work of the Council is diverse and dynamic.

Maldon District Council is committed to safeguarding and promoting the welfare of vulnerable groups including children, young people and adults and expects all staff and volunteers to share this commitment. Disclosure and Barring checks will be undertaken according to the responsibilities of the role. We welcome applications from people of all backgrounds, culture and experience. Applicants will be considered regardless of race, sex, disability or marital status.

Maldon District Council is committed to the employment and career development of disabled people. To demonstrate our commitment, we have been accredited as a Disability Confident Employer. As a Disability Confident Employer we take various actions in order to successfully employ and retain disabled people and those with health conditions.

For more information on this position, please email essexsharedservices@essex.gov.uk.

Essex Shared Services is advertising this role as part of its partnership with Maldon District Council; however, the successful candidate will be employed directly by Maldon District Council.