The Talent World
HR Case Manager
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Join a large, well-established UK business that truly values its people. We’re proud of our strong culture of care — for our customers, and for the teams who make our success possible.
We’re looking for a committed and proactive HR Case Manager to join our growing HR function on a permanent basis. This role offers the opportunity to work autonomously, partner closely with managers, and make a tangible impact on how we support our colleagues.
Purpose of the Role
- Manage long-term absence processes and Right to Work in the UK checks.
- Provide expert HR advice and guidance to managers at all levels.
- Support and guide on complex employee relations matters — including misconduct, capability, grievances, investigations, and appeals.
- Review investigation reports and correspondence, ensuring quality, compliance, and consistency.
- Balance legal requirements with commercial realities, delivering fair, evidence-based outcomes.
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Key Responsibilities
- Manage a diverse portfolio of HR cases, prioritising effectively to meet deadlines.
- Partner with managers through all stages of complex employee relations cases.
- Provide coaching and support to develop people management capability at all levels.
- Ensure HR policies and procedures are understood and applied correctly across the business.
- Draft and review formal documentation relating to case management, hearings, and appeals.
- Maintain accurate case records and ensure SLA compliance.
- Collaborate effectively with colleagues across the wider HR team to ensure consistency of approach.
- Contribute to a culture of continuous improvement and positive performance outcomes.
Success Measures
- Timely, accurate case management and diary planning.
- Compliance with policy, legislation, and internal processes.
- Sound risk assessment and well-supported management decisions.
- Proactive and solution-focused HR support leading to successful case outcomes.
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About You
- Demonstrable experience managing complex HR cases.
- Strong, up-to-date working knowledge of UK employment law.
- Skilled at building trust and influence across all levels of the business.
- Able to balance empathy with commercial pragmatism.
- Excellent communication, analytical, and problem-solving skills.
- CIPD Level 7 qualification (or equivalent experience) preferred.
- Comfortable working in an agile, fast-paced environment, taking ownership and initiative.
- Strong coaching mindset with a passion for developing others.
This is a fantastic opportunity to join a respected organisation where your expertise will shape how we support our people and leaders every day
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