MUFG
HR Central Services Administrator
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Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
MUFG, a globally respected financial institution, is seeking an HR Central Services Administrator to join their AskHR team in London. This role offers you the opportunity to be part of a centralised HR function dedicated to delivering consistent, high-quality support across the organisation. You will play a pivotal part in enhancing employee experience and streamlining HR processes, enabling HR partners and Centres of Expertise to focus on strategic initiatives. With a strong emphasis on collaboration, accuracy, and client service, this position provides exposure to global HR operations within the finance sector. MUFG values professional development and encourages ongoing learning, making this an ideal environment for those who are committed to growth and excellence. Flexible working opportunities and a supportive leadership culture ensure you can thrive both personally and professionally.
What you'll do:
- Provide Tier 1 and Tier 1.5 escalation HR support to employees and stakeholders throughout the organisation, managing inquiries with a client-centric approach while escalating complex issues as necessary.
- Create, assign, escalate, and resolve HR cases in AskHR/Workday according to established standard operating procedures, policies, and service level agreements.
- Act as a point of contact for HR colleagues within your location, offering guidance on accountable HR case escalations and process adherence.
- Advise line managers on HR policies and procedures including probation processes, escalating matters to Senior Advisors or Centres of Expertise when appropriate.
- Support comprehensive employee lifecycle processes such as onboarding, internal transfers (including international), contract changes, promotions, salary adjustments, and leaver processing.
- Maintain accurate employee data and documentation by ensuring Workday records, personnel files, payroll supporting data, and correspondence are complete, compliant, and current.
- Triage complex escalations, complaints, and urgent exceptions by serving as a junior escalation point for aligned business areas.
- Coach employees and managers in using Tier 0 self-service tools, Workday processes, and user guides to enhance efficiency and reduce repeat inquiries.
- Collaborate with peers by advising and coaching them to build capability and deliver consistent service across the team.
- Assist with HR audits and compliance activities by liaising with the AskHR Manager or Audit partners and escalating risks or issues promptly.
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What you bring:
- Demonstrated experience in HR administration with at least one year spent handling case management responsibilities within an organisational setting.
- Proven ability to manage SLA-driven case handling efficiently while maintaining accuracy in documentation and records processing.
- Experience using Workday HCM for data changes and transaction processing is essential for success in this role.
- Ability to apply standard operating procedures (SOPs) effectively alongside transaction matrices for required information checks.
- Exceptional communication skills that enable you to interact considerately with employees at all levels of the organisation.
- Meticulous attention to detail ensures all records are handled accurately without compromise on compliance standards.
- Calm approach under pressure allows you to perform well during urgent escalations or complex complaint triaging.
- Excellent interpersonal skills foster trustful relationships with colleagues across departments.
- Results-driven mindset paired with accountability ensures tasks are completed reliably within agreed timelines.
- Preferred: Experience working as an HR Administrator within a global finance organisation enhances your understanding of industry-specific challenge
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What sets this company apart:
MUFG stands out as one of the world’s leading financial institutions renowned for its commitment to integrity, professionalism, and inclusivity. The Global HR Central Services function embodies these values by striving for consistency in service delivery across all regions—ensuring every employee receives timely support regardless of location. At MUFG you’ll find a workplace where collaboration is encouraged; teams share knowledge freely so everyone can grow together. Leadership is supportive rather than hierarchical—your development matters here whether it’s through formal training opportunities or informal mentoring from experienced colleagues. Flexible working arrangements mean you can balance personal commitments alongside professional ambitions without compromise. The company’s dedication to compliance ensures that every process meets rigorous standards—giving you confidence that your work contributes meaningfully towards organisational goals. As part of MUFG’s One Vision initiative you’ll be empowered not just as an individual but as part of a wider network committed to excellence in client service worldwide.
What's next:
If you’re ready to make a meaningful impact within a globally respected organisation where collaboration and accuracy are valued every day—this is your moment!
Apply today by clicking on the link provided.
This advert will close 5th October 2026
We are open to considering flexible working requests in line with organisational requirements.
MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.
We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.
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