You’ll work across multiple HR groups — including GPS, Benefits, Immigration, Employee Relations, and more — to translate complex HR topics into simple, consistent, and accessible guidance. The ideal candidate brings both HR expertise and strong content development skills, ensuring documentation reflects our standards for accuracy, tone, and usability.

We’ll trust you to:

• Own the full lifecycle of HR documentation, including creation, governance, maintenance, and retirement of policies, process guides, toolkits, and FAQs
• Translate complex HR, legal, and operational content into clear, actionable guidance designed for employee self-service and digital consumption
• Partner with HR subject matter experts (HRBPs, GPS, Legal, CoEs) to validate and update content as processes evolve
• Create and maintain a documentation governance strategy, including ownership models, version control, review cycles, and approval workflows
• Ensure seasonal and cyclical HR events (e.g., performance reviews, compensation cycles, internships, and benefits enrollment) are reviewed and refreshed on a recurring basis
• Establish templates and tone standards to drive consistency across HR documentation
• Identify content gaps and propose improvements to enhance HR efficiency and the employee experience
• Manage documentation integration and accuracy within the employee-facing AI tool to ensure a seamless and intuitive user experience
• Advise on optimal documentation solutions and structures for shared HR platforms to enable scalability and ease of navigation
• Collaborate with HR Tech and Communications teams to publish and structure content on internal platforms (e.g., intranet, Workday Journeys, knowledge bases)
• Maintain an organized, well-structured library of documents with clear taxonomy and metadata for easy access

You’ll need to have:

• 8+ years of experience in HR operations, HR communications and policy documentation, or related HR functions
• Proven experience owning documentation governance and content lifecycle management in complex, matrixed organizations
• Strong understanding of HR processes and lifecycle events, including cyclical activities such as performance management, compensation, benefits enrollment, etc.
• Demonstrated experience developing and maintaining content across multiple HR systems or platforms.
• Exceptional writing, editing, and organizational skills with a focus on accuracy, clarity, and usability
• Ability to collaborate effectively across HR disciplines (HRBPs, GPS, Legal, other CoEs) and influence documentation standards across diverse teams
• Strong project management skills with the ability to manage competing priorities, drive accountability, and deliver to deadlines

We’d love to see:

• Experience leading or contributing to cross-functional documentation initiatives in a large, global organization
• Familiarity with AI tools, digital knowledge bases, or employee self-service platforms and how content interacts within them
• Knowledge of content taxonomy, metadata, and search optimization for enterprise documentation
• Background in instructional design, UX writing, or change management communications
• Comfort creating visual content such as process maps or decision trees to complement written documentation

If indicated, please note that years of experience are a guide; we will consider applications from all candidates who can demonstrate the skills necessary for the role.

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